Zendesk is a customer service management that support telephone call integration with CRM. You can configure it with PBX feature and link it with Zendesk to send phone calls to the Zendesk support.
• Auto attendant setup – Company Greeting and option to call distribution.
• Call routing basis multi-options (eg. Press 1,2,3 – where the call goes to)
• Enhanced PBX features such as call recording, call logs reporting
• Receive caller ID from Nautilus and screen it on Zendesk support
• Ability to use back their existing number
• Can use via IP phone, soft-phone or mobile application to integration with CRM (ZENDESK)