Have access to the tools you need to run your business on the cloud.
Plays music while a caller is on hold.
Callers can attempt to resolve issues using a self-service Interactive Voice Response (IVR) before reaching an agent.
Access all cloud phone features from anywhere in the world as long as you are connected to the internet.
Choose between accessing your Nautilus phone on an IP Phone, a Soft Phone, or a Mobile App.
Turn your conversation into a conference with up to three people. Sign up to a Voice Channel subscription if you’re planning a bigger conference with more than three participants.
Get calls when you’re ready to take them by customizing your business hours.
Retrieve past call recordings for quality monitoring, claim disputes, and training purposes.
Give inbound callers the option to remain on hold until one of the staff is available to talk
Forward calls to external numbers.
Receive call logs daily via email or via the client portal.
Route calls to the proper queue to maximize your team's efficiency and to better reach first call resolution.
Stay in touch even when you are out of office by forwarding calls to your mobile device.
Give your customers the option of leaving you a voicemail in case you're out of the office.
Whether you're undergoing maintenance or just really busy, use this feature to get some peace and quiet.
Call colleagues with their extensions no matter where they are.
Eliminate spam callers and pesky bots so you can focus more on the conversations that matter.
Give your teammates the option to quickly speak to one another before transferring a live call.
Accelerate employee training and boost quality assurance by listening in on live calls
Give inbound callers the option to remain on hold until one of the staff is available to talk.
Secretly speak to teammates while they are on a live call so you can provide timely advice.
Supervisors can listen and barge into live calls regardless of the location of the agents.
Keep track of key performance indicators like wait time, missed call rate, call volume, and more.
Create toll-free numbers in Singapore.
Claim local numbers for your business in different countries — even if the team works a continent away.
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in the workspace.
Create and share selected contacts with your team so everyone can follow the conversation.
Tag calls to give your team all the context it needs to make smarter decisions and smoother follow-up calls.
Save minutes every day with the power to launch calls with a single click.
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Route calls to queues with specialized skills like Support, Billing, and IT.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Give staff time after every call to quickly tag, assign, and prepare for the next conversation.
Integrate with hundreds of tools such as CRM, Contact book management, workforce management and agent productivity.
Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omni channel Desktop interface. Voice, E-mail, Web Chat, WhatsApp, WeChat, SMS, Facebook, Twitter and other social media platforms.
Customer can have quick access to a real person via Live Chat. Putting support directly into the website or mobile app.
Maximise your Telemarketing Agents talk time using the Preview, Power, Progressive or Predictive dialling.
Integrates with your CRM and Helpdesk tools to keep all conversations connected.