Cloud Phone Features
We got the best features for your business.
Music on Hold
Plays music while caller is on hold.
Auto Attendant
Callers can attempt to resolve issues with self service Interactive Voice Response (IVR) before reaching an agent.
Cloud PBX
Access all cloud phone features from anywhere in the world as long as you are connected to the internet.
3 in 1 Platforms
Choose to access your Nautilus phone on IP Phone, Soft Phone, or Mobile App
Call Conferencing
Turn your conversations into a conference with up to 3 participants or add on a Voice Channel subscription for more than 3 participants.
Business Hour
Customize your business hours so your phones only ring during business hours.
Call Recording
Retrieve past call recordings for quality monitoring, claim disputes, and training sessions.
Call Queuing
Give inbound callers the option to remain on hold until one of the staffs is available to talk
Call Forwarding
Forward calls to external numbers.
Call Logs
Receiving Call Logs on daily basis via email or access it at anytime via client portal.
Ring Groups
Route calls to teams grouped by department, location, skill, language or any other trait you’d like.
Hunt Group
Create departments are filter the calls.
Voicemail
Get Voicemail Mail when you’re not on desk and send it to your email.
Do Not Disturb
Need quiet time use DND
Extension Dialling
Call colleagues with their extensions no matter where they are.
Blacklist Numbers
Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
Forward-to-Phone
Stay in touch even when you are out of office, by forwarding calls to your mobile device.
Contact Centre Features
We got the best features for your business.
Warm Transfer
Give your teammates the option to quickly speak to one another before transferring a live call.
Call Monitoring
Accelerate employee training and boost quality assurance by listening in on live calls
Call Queuing
Give inbound callers the option to remain on hold until one of the staffs is available to talk
Call Whispering
Secretly speak to teammates while they are on a live call so you can provide timely advice.
Call Barging
Supervisor listen and barge into live calls regardless of the location of the agents.
Call Centre Analytics
Keep track of key performance indicators like wait time, missed call rate, call volume, and more.
Toll-Free Numbers
Create toll-free numbers in Singapore.
International Numbers
Claim local numbers for your business in different countries — even if the team works a continent away.
Ring on Speakers
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in the workspace.
Shared Contacts
Create and share selected contacts with your team so everyone can follow the conversation.
Tags
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
Click-to-Dial
Save minutes every day with the power to launch calls with a single click.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Skill-Based Routing
Route calls to teammates grouped by shared skills like a linguistic or technical specialty.
Call Routing
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Real-Time Dashboard
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
After-Call Work
Give staff time after every call to quickly tag, assign, and prepare for the next conversation.
Advanced Features
We got the best features for your business.
Extend the Support
Integrate with hundreds of tools such as CRM, Contact book management, workforce management and agent productivity.
Omni-Channel Module
Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omni channel Desktop interface. Voice, E-mail, Web Chat, WhatsApp, WeChat, SMS, Facebook, Twitter and other social media platforms.
Live chat and embedded support
Customer can have quick access to a real person via Live Chat. Putting support directly into the website or mobile app.
Auto-Dialer Module
Maximise your Telemarketing Agents talk time using the Preview, Power, Progressive or Predictive dialling.
CRM Integrations
Integrates with your CRM and Helpdesk tools to keep all conversations connected.