Caller can enjoy music while on hold.
Interactive Voice Response (IVR) look more professional
Access phone anywhere in the world as long as you are connected to internet.
Stay connected to your client and colleagues with IP Phone, Soft Phone and Mobile Application
Make it a collaborative conversation by hosting a total of up to 3 people on the same live call. If more than 3 people, can be arrange with extra Voice Channel Subscription.
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Give inbound callers the option to remain on hold until one of the staffs is available to talk
Forward calls to external numbers.
Receiving Call Logs on daily basis via email or access it at anytime via client portal.
Route calls to teams grouped by department, location, skill, language or any other trait you’d like.
Create departments are filter the calls.
Get Voicemail Mail when you’re not on desk and send it to your email.
Need quiet time use DND
Call colleagues with their extensions no matter where they are.
Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
Stay in touch even when you are out of office, by forwarding calls to your mobile device.
Give your teammates the option to quickly speak to one another before transferring a live call.
Accelerate employee training and boost quality assurance by listening in on live calls
Give inbound callers the option to remain on hold until one of the staffs is available to talk
Secretly speak to teammates while they are on a live call so you can provide timely advice.
Supervisor listen and barge into live calls regardless of the location of the agents.
Keep track of key performance indicators like wait time, missed call rate, call volume, and more.
Create toll-free numbers in Singapore.
Claim local numbers for your business in different countries — even if the team works a continent away.
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in the workspace.
Create and share selected contacts with your team so everyone can follow the conversation.
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
Save minutes every day with the power to launch calls with a single click.
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Route calls to teammates grouped by shared skills like a linguistic or technical specialty.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Give staff time after every call to quickly tag, assign, and prepare for the next conversation.
Integrate with hundreds of tools such as CRM, Contact book management, workforce management and agent productivity.
Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omni channel Desktop interface. Voice, E-mail, Web Chat, WhatsApp, WeChat, SMS, Facebook, Twitter and other social media platforms.
Customer can have quick access to a real person via Live Chat. Putting support directly into the website or mobile app.
Maximise your Telemarketing Agents talk time using the Preview, Power, Progressive or Predictive dialling.
Integrates with your CRM and Helpdesk tools to keep all conversations connected.