Cloud Phone Features
Have access to the tools you need to run your business on the cloud.
Music on Hold
Plays music while a caller is on hold.
Auto Attendant
Callers can attempt to resolve issues using a self-service Interactive Voice Response (IVR) before reaching an agent.
Cloud PBX
Access all cloud phone features from anywhere in the world as long as you are connected to the internet.
3-in-1 Platform
Choose between accessing your Nautilus phone on an IP Phone, a Soft Phone, or a Mobile App.
Call Conferencing
Turn your conversation into a conference with up to three people. Sign up to a Voice Channel subscription if you’re planning a bigger conference with more than three participants.
Business Hours
Get calls when you’re ready to take them by customizing your business hours.
Call Recording
Retrieve past call recordings for quality monitoring, claim disputes, and training purposes.
Call Queuing
Give inbound callers the option to remain on hold until one of the staff is available to talk
Call Forwarding
Forward calls to external numbers.
Call Logs
Receive call logs daily via email or via the client portal.
Call Routing
Route calls to the proper queue to maximize your team's efficiency and to better reach first call resolution.
Forward-to-Phone
Stay in touch even when you are out of office by forwarding calls to your mobile device.
Voicemail
Give your customers the option of leaving you a voicemail in case you're out of the office.
Do Not Disturb
Whether you're undergoing maintenance or just really busy, use this feature to get some peace and quiet.
Extension Dialling
Call colleagues with their extensions no matter where they are.
Blacklist Numbers
Eliminate spam callers and pesky bots so you can focus more on the conversations that matter.
Contact Centre Features
Run your contact center the way you want it.
Warm Transfer
Give your teammates the option to quickly speak to one another before transferring a live call.
Call Monitoring
Accelerate employee training and boost quality assurance by listening in on live calls
Call Queuing
Give inbound callers the option to remain on hold until one of the staff is available to talk.
Call Whispering
Secretly speak to teammates while they are on a live call so you can provide timely advice.
Call Barging
Supervisors can listen and barge into live calls regardless of the location of the agents.
Call Centre Analytics
Keep track of key performance indicators like wait time, missed call rate, call volume, and more.
Toll-Free Numbers
Create toll-free numbers in Singapore.
International Numbers
Claim local numbers for your business in different countries — even if the team works a continent away.
Ring on Speakers
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in the workspace.
Shared Contacts
Create and share selected contacts with your team so everyone can follow the conversation.
Tags
Tag calls to give your team all the context it needs to make smarter decisions and smoother follow-up calls.
Click-to-Dial
Save minutes every day with the power to launch calls with a single click.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Skill-Based Routing
Route calls to queues with specialized skills like Support, Billing, and IT.
Call Routing
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Real-Time Dashboard
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
After-Call Work
Give staff time after every call to quickly tag, assign, and prepare for the next conversation.
Advanced Features
We have the best features for your business.
Extend the Support
Integrate with hundreds of tools such as CRM, Contact book management, workforce management and agent productivity.
Omni-Channel Module
Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omni channel Desktop interface. Voice, E-mail, Web Chat, WhatsApp, WeChat, SMS, Facebook, Twitter and other social media platforms.
Live chat and embedded support
Customer can have quick access to a real person via Live Chat. Putting support directly into the website or mobile app.
Auto-Dialer Module
Maximise your Telemarketing Agents talk time using the Preview, Power, Progressive or Predictive dialling.
CRM Integrations
Integrates with your CRM and Helpdesk tools to keep all conversations connected.