21 Jun How to choose the right Nautilus Plan
If you’re here reading this, you’re probably in a dilemma about which of our offerings is the best investment for your business. We are writing this article to help make the decision a little easier, and to make sure that you choose the right plan!
Welcome to Nautilus
VOIP or business communication plans gained prominence in 2020 due to the pandemic, and the world as we knew it changed drastically. Everything from academics to commercial work all turned to the internet for a means of connection, and telephony companies were scrambling to take over! With the rush came an influx of different plans with varying features, and two years later there’s still a major gap in pricing offered between different companies.
Our telephony plans, on the other hand, scale depending on your needs and the features that you get. Whichever you decide to go with, rest assured that you’re getting cutting-edge cloud solutions designed to help you wherever you are in your customer service journey.
Different Nautilus Plans
We currently have three solutions available, all of which are designed with a particular client in mind. The features available scale accordingly, so you decide which ones you need and which plan to go for. Take note that all three are powered by the same VOIP technology that Nautilus utilizes.
Of all the solutions we offer here at Nautilus, we stand by the fundamentals set by our Cloud PBX. This state of the art cloud phone solution allows you, your team, and your customers to seamlessly interact and be assisted in the most efficient way possible.
This plan is ideal for smaller companies who are just starting out and looking to take their operations to the cloud. This plan comes with the scalable, plug-and-play model that allows for businesses to choose the method of communication that works best for them. On top of the cloud phone feature, customers also get a Reporting Portal which is great for monitoring incoming and outgoing calls made on the Nautilus Cloud Phone.
Contact Center Solution
Next up is our Contact Center Solution. This is targeted primarily for bigger operations with a dedicated team who are constantly on the phones. The Contact Center Solution, at its core, is a powerful communication software that allows customers to make and receive phone calls using the powers of the internet.
This plan also comes with a supercharged version of our Reporting Portal. How it differs from the version that comes with the Cloud PBX plan is that it comes with extra tools that make better sense in a contact center context: Wallboards, Agent Reports, and the Call Journey. These features are designed to let you run a seamless call center operation and to give you the data you need to make necessary business decisions. You can read more about the features of the contact center here.
Our third and most feature-rich solution is Nautilus Talk. This is our omnichannel integration with Zendesk. With this plan, you can view and manage customer conversations from across all channels you currently use: email, voice, web chat, SMS, Whatsapp, and other social media platforms.
Our powerful cloud phone feature is integrated into Zendesk’s native CRM platform, and promises the same seamless connection as our other plans. What separates this from all our other solutions is that with Nautilus Talk, you get a complete view of all interactions made both past and present! Be it a simple chat inquiry, an email, or any other, you can access everything you need to offer an exemplary customer journey!
Factors to consider when choosing a Nautilus Plan
This section can be easily summed up by saying “it depends.” It really does depend on your needs, but there’s a lot more to this. Let’s look at some factors you should consider before you choose:
- What industry you belong to — in other words, what do you do? Are you a smaller firm that needs a calling feature for your receptionists? Are you a contact center looking to adopt a remote work setup for your agents? Are you a current contact center handling multiple channels at the same time?
- The size of your team — how many agents do you currently have and how often will they be on the phones? This is an important measure, primarily because determining these numbers will allow you to see which features you’ll end up using. This greatly mitigates unwanted costs. Speaking of costs, we have the last (and arguably most important) factor
- Your budget — how much are you willing to spend? This could spell the difference between success and failure for your business. We believe that the most attractive feature of a scalable business communication plan is its possibility for cost-effectivity and savings. The more features you go for, the more money you’ll end up shelling out.
The best plan is the one that fits your needs
Everything we offer at Nautilus has you and your customers’ needs at the forefront. We meticulously crafted each and every plan to help you whichever step you are in your VOIP and cloud phone journey. They are also designed to scale accordingly, which is another way of saying that you get to choose which works best for you. All of our plans are easy to install, flexible, and affordable.
We know that this decision doesn’t come easy, which is why we are always open for any inquiry you might have. What we can promise you is that whichever plan you decide for your business, you have the full support of our team and the reliability of our cloud phone solutions. As experts in the industry, our specializations are available to you anytime, anywhere.
With over a thousand companies in over five different countries fully invested in our cloud phone solutions, we’re committed to our vision of a connected world at a fraction of the cost and none of the complexity.
Once again, welcome to Nautilus!