How to know when you’re under a cyber attack

Cyber attacks makes running a contact center a challenging prospect, especially when it’s a cloud-based one. There are so many factors to consider, but whether or not it is scary depends on various factors.

These factors can include internet connection, lack of training, and (most especially) data security threats.

What is a cloud-based contact center?

In the simplest of terms, a cloud-based contact center is one that runs on software connected to the cloud. This software is run on data servers managed by a third part company. What this entails is a complete submission of one’s operations, company data, and other sensitive resources to another.

There are many benefits that come with having a cloud-based contact center. Those can range from increased productivity, savings, and future-proofing. But in an age where data breaches can cost a company an average of $4.54 million, company can’t help but be wary.

How to spot when a cyber attack is happening

1. Unusual Online Activity:

If you notice unusual activity on your computer or network, such as programs launching or files being deleted without your consent, it could be a sign of a cyber attack. Malware tends to install programs on your local database that could potentially cause damage.

2. Pop-ups:

If you receive pop-ups, even when you’re not browsing the web, it could be a sign of a cyber attack. These attacks are especially annoying to visitors to your website, and can derail potential leads.

3. Slow Internet Speed:

If your internet speed suddenly slows down, it could be a sign that someone is using your bandwidth for malicious purposes. A quick restart is a great way to determine if there is, indeed, an ongoing attack on your system. Also resetting your internet connection helps.

4. Unfamiliar Programs:

If you notice unfamiliar programs or files on your computer, it could be a sign of a cyber attack. Operating systems like the one Apple uses is very good at helping you determine which programs are malicious. The key is to remember that if you didn’t install something, there’s something going on.

5. Password Changes:

If your passwords suddenly stop working or if you receive notifications that your password has been changed, it could be a sign of a cyber attack. Quickly change your passwords on your other accounts to contain damage and prevent them from gaining access.

6. Strange Emails or Messages

If you receive strange emails or messages, especially those that ask for personal information or include suspicious links, it could be a sign of a cyber attack. Remember to never click on shady links on your phone or from the internet.

7. Ransom Demands

If you suddenly receive a message demanding payment in exchange for access to your computer or files, it could be a sign of a ransomware attack.

What to do when you know you’re getting attacked

If you notice any of the signs above, it’s imperative to take immediate action to prevent further damage. The first and most important step you must take is to disconnect from the internet. This prevents thieves from gaining more access to your data. Next, you should let your IT department know of the situation and to provide them with details of the attack. Lastly, always remember to run a virus scan.



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