10 Mar How to know when you’re under a cyber attack
Cyber attacks makes running a contact center a challenging prospect, especially when it’s a cloud-based one. There are so many factors to consider, but whether or not it is scary depends on various factors.
These factors can include internet connection, lack of training, and (most especially) data security threats.
What is a cloud-based contact center?
In the simplest of terms, a cloud-based contact center is one that runs on software connected to the cloud. This software is run on data servers managed by a third part company. What this entails is a complete submission of one’s operations, company data, and other sensitive resources to another.
There are many benefits that come with having a cloud-based contact center. Those can range from increased productivity, savings, and future-proofing. But in an age where data breaches can cost a company an average of $4.54 million, company can’t help but be wary.
How to spot when a cyber attack is happening
What to do when you know you’re getting attacked
If you notice any of the signs above, it’s imperative to take immediate action to prevent further damage. The first and most important step you must take is to disconnect from the internet. This prevents thieves from gaining more access to your data. Next, you should let your IT department know of the situation and to provide them with details of the attack. Lastly, always remember to run a virus scan.