In a contact center, delivering quality customer service is the utmost priority as doing otherwise could break your business. The Nautilus team understands this which is why we built a robust contact center solution to not only provide a smooth call experience, but also a comprehensive reporting portal that includes all the important metrics your business needs to thrive. Exceeding customer expectations has never been easier!
Give your teammates the option to quickly speak to one another before transferring a live call.
Accelerate employee training and boost quality assurance by listening in on live calls
Give inbound callers the option to remain on hold until one of the staff is available to talk.
Secretly speak to teammates while they are on a live call so you can provide timely advice.
Supervisors can listen and barge into live calls regardless of the location of the agents.
Keep track of key performance indicators like wait time, missed call rate, call volume, and more.
Create toll-free numbers in Singapore.
Claim local numbers for your business in different countries — even if the team works a continent away.
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in the workspace.
Create and share selected contacts with your team so everyone can follow the conversation.
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
Save minutes every day with the power to launch calls with a single click.
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Route calls to teammates grouped by shared skills like a linguistic or technical specialty.
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Give staff time after every call to quickly tag, assign, and prepare for the next conversation.
Integrate with hundreds of tools such as CRM, Contact book management, workforce management and agent productivity.
Your team can easily view and manage all interactions from the following channels: voice, email, web chat, WhatsApp, SMS, Facebook, Twitter, and social media platforms.
Customers have quick access to a real person via Live Chat, a support channel directly embedded on the website.
Improve your team’s productivity with our auto-dialing module, designed to keep the conversation going.
Integrate your CRM and Helpdesk tools to keep all conversations connected and secured.