In a contact center, delivering quality customer service is the utmost priority as doing otherwise could break your business. The Nautilus team understands this which is why we built a robust contact center solution to not only provide a smooth call experience, but also a comprehensive reporting portal that includes all the important metrics your business needs to thrive. Exceeding customer expectations has never been easier!
Exceed expectations and build lasting relationships
Achieve efficient First Contact Resolution every time with Nautilus Contact Center Solution. Empower supervisors with a bird’s eye view of all the agents performance.
Deliver impeccable customer experience
Make and receive calls within your contact centre web phone and retain all customer conversations in one place. Get real-time insights into caller sentiments and emotions enabling you to make better decisions, get the proper support, and achieve more desirable outcomes.
Analytics that matter
Monitor all your agents on a single dashboard from anywhere. Stay on top of things with real-time reporting to keep track of every call in each queue. Also make informed business decisions with distribution reports that break down to the month, day, and even by the hour.
Powerful tools for supervisors and agents
Empower your team with real time and customizable dashboards showing agents’ numbers and overall performance. Call monitoring and call whispering features are also available for supervisors to assist their team in-call, while call recording is available for quality assurance and training.
Seamless Integrations
Nautilus makes it easy for you to sync any CRM your business currently uses. Everything from order tracking, payroll, payment service provider, to logging all customer interactions– have it all in one simple platform!
Upgrade easily and keep your mainline
Expand your business operations without drastic changes in the technology you’re using. You can even use the same number! All you need is an internet connection, a Nautilus Plan, and a fervent desire to grow beyond any geographic limitation.
Customize your Contact Centre to your unique needs
Customer inquiries are delivered in the right order to the most appropriate agent using skills-based routing, Interactive Voice Response (IVR) and Queued Callback.
Contact Centre Features
Empower your team with the best tools of the trade.
Warm Transfer
Give your teammates the option to quickly speak to one another before transferring a live call.
Call Monitoring
Accelerate employee training and boost quality assurance by listening in on live calls
Call Queuing
Give inbound callers the option to remain on hold until one of the staff is available to talk.
Call Whispering
Secretly speak to teammates while they are on a live call so you can provide timely advice.
Call Barging
Supervisors can listen and barge into live calls regardless of the location of the agents.
Call Centre Analytics
Keep track of key performance indicators like wait time, missed call rate, call volume, and more.
Toll-Free Numbers
Create toll-free numbers in Singapore.
International Numbers
Claim local numbers for your business in different countries — even if the team works a continent away.
Ring on Speakers
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in the workspace.
Shared Contacts
Create and share selected contacts with your team so everyone can follow the conversation.
Tags
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
Click-to-Dial
Save minutes every day with the power to launch calls with a single click.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Skill-Based Routing
Route calls to teammates grouped by shared skills like a linguistic or technical specialty.
Call Routing
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Real-Time Dashboard
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
After-Call Work
Give staff time after every call to quickly tag, assign, and prepare for the next conversation.
Advanced Features
We have the best features for your business.
Extend the Support
Integrate with hundreds of tools such as CRM, Contact book management, workforce management and agent productivity.
Omni-Channel Module
Your team can easily view and manage all interactions from the following channels: voice, email, web chat, WhatsApp, SMS, Facebook, Twitter, and social media platforms.
Live chat and embedded support
Customers have quick access to a real person via Live Chat, a support channel directly embedded on the website.
Auto-Dialer Module
Improve your team’s productivity with our auto-dialing module, designed to keep the conversation going.
CRM Integrations
Integrate your CRM and Helpdesk tools to keep all conversations connected and secured.