Cross-platform Integration
Welcome to Nautilus Talk, an omni-channel solution integrating all your CRM tools in one place. View and manage all customer conversations from channels like email, voice, web chat, SMS, WhatsApp, and other social media platforms.
Nautilus Talk for Zendesk
Connect and understand all your customer interactions and data.
Omni-channel interactions in 1 dashboard to create a complete view of the customer experience.
Written and verbal communication on-the-go
A phone conversation is a powerful way to solve a problem – even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Nautilus CX Suite.
Take messaging to the next level
Manage all your messaging platforms such as Live Chat, WhatsApp, Facebook Messenger, Twitter, Telegram, WeChat, etc. in one single place.
Empower agents with detailed customer insights
Paint a clearer picture of the customer journey without the need of toggling between multiple applications. The result should be twofold: a quicker call resolution and a bigger chance of guaranteeing a positive customer experience!
Bridge the gap between a prospect and a sale
Increase your chances of closing a deal by cutting through all the noise and getting to know your client with our customer interaction history. It has all the pertinent details that your team can work on together through our collaborative ticketing system.
Build comprehensive customer profiles
Determine your client’s preferences by getting to know them through their past interactions. All tickets and call recordings are automatically saved to the cloud, easily accessible for playback and for reference.
Digital Consumer Service Expectation
In today’s new digital business model, customer engagement no longer comes from just phone calls; it comes through new and different messaging channels as well.
Meet and exceed customer expectations when you integrate all these processes and channels with our Nautilus Talk Solution. We designed it as a powerful omni-channel interface that helps you create meaningful and effective customer journeys and connections that last.
