Enhance workflows with our

Exceed customer expectations with unique integrations designed by experts in the contact center industry. All integrations are built to maximize efficiency, tackle any bottleneck, and help your business scale better.

Be the master of contact centers

Achieving SLAs is about to become a routine.
Excel at being outstanding with integrations designed to deliver first-class support

Advanced self-service options 

Give callers the option to resolve their own issues through your IVR flow. This creates a deflection, allowing your agents to focus on more important matters. From order tracking to reservation checking– our IVR is customizable and can be integrated with the service provider of your choice.

Trigger SMS Notifications

Stay notified and make sure everyone is on the right page. Our SMS integration allows you to confirm an appointment, send a URL, or send a reminder via SMS after a call.

Elevate your customer success game

Great conversations make for a better customer experience. Manage all your messaging platforms such as Live Chat, WhatsApp, Facebook Messenger, Twitter, Telegram, WeChat, etc. in one single place.

Case management made easy

Allow for easy collaboration between a requester and all stakeholders involved in a ticket. Get to know customer behaviors and tendencies to solve cases better, faster, and to stay one step ahead of the curve.

whatsapp

WhatsApp Integration

Create unified communication analytics by adding everyone’s favorite messaging app, WhatsApp to your contact center. Sync call and messaging reports to get an eagle-eye view of all of your customers’ needs to help you make informed business decisions.

Chatbot Integration

Integrate an intelligent AI chatbot to your website that can answer inquiries without an agent to provide round-the-clock support, even after business hours. Transform every interaction into actionable insights with interaction history so agents will always have the right answers.

Chatbot
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