Save on manpower costs by integrating with our intricate IVR system to perform complex tasks like order tracking, membership details, case tracking, and more without an agent.
Round the clock support without breaking the bank
Deflect calls with a complex, multi-level flow with multiple layers of self-service options for callers to resolve inquiries on their own. The best part is that you don’t have to build it, because we’ll do it for you.
Whether it’s a URL, an appointment confirmation, or a profile update, callers can be notified through an SMS after the call. This way, you don’t have to worry about callers missing any important details.
Present accurate information to callers through IVR validation. By allowing callers to input their information through their phones, they can be directed to the correct flow where relevant pre-recorded messages will be played.
Process card replacement requests with one press on the dial pad by linking the IVR to your CRM. This way, members can skip waiting in line to speak with an agent.
Seize the moment and get immediate feedback from callers by transferring the call to a CSAT survey while the experience is still fresh in their minds.