From IVR to SMS in one call
Some messages are just impossible to be conveyed over a call. That’s where a simple SMS text comes in handy! Whether it’s an appointment confirmation, a URL, or order tracking, our SMS integration lets you stay in the loop.
Text customers everything they need in one single SMS
Secure an appointment with clients by sending an SMS confirmation after a call. Better yet, take it up a notch and add a link to reschedule or a link to maps to ensure that your clients always know where to show up.
Whether it’s credit balance or membership points balance, give your callers peace of mind by presenting them the option to check their latest balance through IVR followed by an SMS confirmation.
Callers can check their order status or delivery status by receiving an SMS on the latest delivery notification instead of speaking to a customer service representative. Better yet, include a link in the text to give callers the option to update the delivery address, cancel, or refund.
Reward your loyal customers by giving them the option to receive exclusive promotional codes via SMS to encourage them to spend more, while making them feel like VIPs.