The most recent trend of the last few decades is the rise of business phone systems. Boosted primarily by the Covid-19 Pandemic, the demand for internet calling solutions continues to rise and is expected to hit a $55 billion market share by 2025.

When the world went into lockdown, an estimated 16 million workers in the United States switched to remote working conditions as a means to avoid the virus. But two years down the line, remote work conditions remain and continue to be a huge industry as more and more industries are starting to see the benefits of having a cloud-based workspace.

So if you’re someone thinking to take your operation to the cloud, why choose Nautilus?

Company Overview

Headquartered in Singapore, Nautilus Network Solutions has been designing and developing IP PBXes with Unified Communication Services since 2006. We take great care in developing the right solutions for clients of all sizes. We also make sure we have the right qualifications like the following:

• Nautilus is the only certified Asterisk company in Asia
• Licensed telecommunication provider in Singapore (SBO). Applications Service Provider (ASP) in Malaysia.
• We are licensed with IMDA Singapore as a registered cloud telecommunications provider
• We have expanded operations in Singapore, Malaysia & Australia, and growing in other parts of Southeast Asia
• Currently hosting more than 25,000 cloud sessions and setups in over 1,000 contact centres in Singapore.
• Has the ISO 27001 Standard Certification, the international standard for internet security best practices.

Experts in cloud-based solutions

Since we started our journey, we’ve always made it a point to put the customer first. We designed our solutions to be scalable, user-friendly, and feature-rich. Before we head any further, let’s discuss what we offer.

A cloud phone system is a phone service solution that uses the powers of the internet to make short and long distance calls. It runs on Voice Over Internet Protocol, an internet protocol that allows calls to be routed through secure data centers.

With that in mind, we offer specific solutions that cater to the needs of every company of any size. Are you in retail and in need of a calling feature for your reception needs? A mall, perhaps, looking for an intensive phone system to drive your marketing and advertising campaigns? Or a banking institution looking for a better way to drive clients to certain departments within your operation?

Let’s have a look at our offerings.

Different Nautilus Plans

We currently have three solutions available, all of which are designed with a particular client in mind. The features available scale accordingly, so you decide which ones you need and which plan to go for. Take note that all three are powered by the same VOIP technology that Nautilus utilizes.

Cloud PBX

Of all the solutions we offer here at Nautilus, we stand by the fundamentals set by our Cloud PBX. This state of the art cloud phone solution allows you, your team, and your customers to seamlessly interact and be assisted in the most efficient way possible.

This plan is ideal for smaller companies who are just starting out and looking to take their operations to the cloud. This plan comes with the scalable, plug-and-play model that allows for businesses to choose the method of communication that works best for them. On top of the cloud phone feature, customers also get a Reporting Portal which is great for monitoring incoming and outgoing calls made on the Nautilus Cloud Phone.

Contact Center Solution

Next up is our Contact Center Solution. This is targeted primarily for bigger operations with a dedicated team who are constantly on the phones. The Contact Center Solution, at its core, is a powerful communication software that allows customers to make and receive phone calls using the powers of the internet.

This plan also comes with a supercharged version of our Reporting Portal. How it differs from the version that comes with the Cloud PBX plan is that it comes with extra tools that make better sense in a contact center context: Wallboards, Agent Reports, and the Call Journey. These features are designed to let you run a seamless call center operation and to give you the data you need to make necessary business decisions. You can read more about the features of the contact center here.

Nautilus Talk

Our third and most feature-rich solution is Nautilus Talk. This is our omnichannel integration with Zendesk. With this plan, you can view and manage customer conversations from across all channels you currently use: email, voice, web chat, SMS, Whatsapp, and other social media platforms.

Our powerful cloud phone feature is integrated into Zendesk’s native CRM platform, and promises the same seamless connection as our other plans. What separates this from all our other solutions is that with Nautilus Talk, you get a complete view of all interactions made both past and present! Be it a simple chat inquiry, an email, or any other, you can access everything you need to offer an exemplary customer journey!