Why Wallboards Matter

Nautilus Contact Center Wallboard

Wallboard s are great at keeping everyone in the loop. Reports from the industry show a very positive trend with regards to usage of wallboards. Listed below are a few proven benefits of having a wallboard in a contact center.

  1. It keeps everyone accountable — when your agents are aware of how well or how bad they’re performing, they are motivated to improve their performance.
  2. Increased productivity and efficiency — some contact centers gamify their use of a wallboard, by giving everyone positive reinforcement in the form of prizes (say, for a certain number of sales made or if a number of calls are made within a timeframe), leave credits, or even something as simple as a virtual pat on the back.
  3. It keeps everyone engaged — like the aforementioned gamification of the wallboard, having everyone aware of their numbers makes them feel included. This is great for morale, especially when the business is making great strides with regards to their productivity.

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