NautilusNext level Contact Center Software for the businesses of today
Efficiently meet the demands of today's marketplace with the right mix of IP telephony features, realtime analytics, and a managed service setup that frees you of unwanted worries.
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Building the contact center of the future. Customer service isn’t going anywhere, and it’s imperative that you continue offering elevated experiences. Every single time.
Stay on track of your service level agreements (SLAs)
With our Nautilus Reporting Portal, get updates on how well your business is meeting your SLA agreements.
Serve your customers better with the features that empower them.
IVR, Reporting Portal, a powerful web phone? Check, check, and check. The Nautilus Contact Center comes with all the features you’ve come to expect and more.
Get started without worrying about the technical details.
As a managed service, our solutions are designed to be worry-free and painless. Our team of expert developers will handle everything from setup to configuration.
Build a culture of performance and accountability.
Our Dashboard comes with hyper optimized call-tracking capabilities that allow you to see everything that’s going on in your contact center. In real time.
Embrace the future of remote working
We believe in a workplace that isn't defined by geographical restrictions. Our contact center solution comes with productivity and accountability tools you can bank on.
Unlock excellence through comprehensive agent reports.
Utilize our agent reports to identify individual strengths and find opportunities for improvement within your agent performances.
We’re all about building data secure contact centers
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Features you need in a modern contact center
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Enterprise-level Reporting Portal
Generate valuable metrics regarding your call distribution, service level agreement (SLA), and call volume (among others) to get a better picture of your business performance.
Call Recordings
Track every call that comes into your system. Utilize call recordings to ensure compliance, for call disputes, and to find avenues of improvement.
Interactive Voice Response (IVR) and Call Routing
Incorporate call flows that allow for more efficient call routing and open up self-service options via our custom IVR.
Time Conditions
Set your phone to ring according to your business' availability and hours of operation to maximize call handling while minimizing dropped calls.
Real time Wallboard
Gain realtime insights into how well your queues are doing, which agents are online, and how many calls your agents have answered throughout the day.
Skill-based Routing
Direct calls to the right group of agents with the right set of skills. This minimizes caller frustration and improves first call resolution.
Testimonials
"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable.
The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.
Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands.
"
Farhan Sidek
"Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner.
They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market."
Robert Fernades
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications."
Shaun Lee
"Limitless support to meet the our requirements and enhance Nautilus system function that benefit to us and also our customer. The strong Nautilus team on standby mode and monitor system performance timely."
AlYu
Industry use cases
A contact center solution that fuel success across every industry.
Nautilus transforms contact centers into dynamic hubs of success by delivering tailored solutions that resonate with the unique demands across industries to drive lasting growth.
Find your industry
Education
Clear the way for better parent-teacher-school relationships by ensuring a seamless call routing experience every single time.
Government
Promote better engagement between your citizens by utilizing a data secure and robust cloud contact center solution.
Retail
Ensure your retail lines remain open and your queues optimized to improve your shopper experiences.
Are you ready to build a better contact center?
Don't just imagine BPO greatness, experience it. Schedule a Nautilus demo and see how it drives your competitive edge.
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