NautilusOmnichannel Experience designed for Enterprises of today
Welcome to Nautilus Talk Enterprise. This is a premiere calling experience built into the Zendesk platform, but with even more advanced reports and useful supervisory features.
Start now
Build Immersive Customer Experiences
Instantly sync all relevant information regarding your clients (including call recordings, instances, past ticket requests) to get a better understanding of their needs, their purchase behaviours, and opportunities for betterment.
Shorter Resolution Time
With Nautilus Talk being built into Zendesk, every call is instantly linked to a customer–existing or otherwise. This pulls up all prior interactions to provide agents better insights into a customer's journey and how they can improve it.
Increased customer loyalty
Add a human touch to your customer service. Interactions on Nautilus Talk allow for personalized, empathetic responses, tailored to each customer’s unique needs.
Maximise ROI with Streamlined Workflows
Experience the power of streamlined workflows and elevate your contact center to new heights.
All the tools to empower agents
What do you get when you combine a powerful web phone integrated into the best ticketing platform in the world today? A full suite of tools that set agents up for success.
Elevated Agent Experiences equals Increased Operational Efficiency
Watch your agent performances skyrocket when armed with the best omnichannel solution today.
Nautilus-Zendesk Features
Embedded on Zendesk
With Nautilus Talk running natively on Zendesk Support, agents are maximized and empowered to work on tickets while on calls.
Optimized ticket management
Every (incoming or outgoing) call made on Nautilus Talk automatically triggers a ticket on Zendesk. Said ticket also connects to prior interactions if there are any.
Improved Omnichannel Experience
Build better and more personalized customer relationships when you have call, email, and messaging channels all in one place.
Call Recording on a ticket post-call
A call recording is automatically linked to the ticket that’s created after every call. Agents can use said recording while on the Zendesk platform.
Contact Book on Zendesk
With all interactions recorded on Zendesk, this allows users to create profiles for their customers. This is then pulled up the next time they call back, acting as a built-in caller ID.
Interaction History
Every single interaction a customer makes, regardless of the channel, are recorded on their interaction history tab. This allows agents to trace a customer’s journey from the very beginning, thereby creating a clearer picture.
Customizable Views
Views offer agents and admin alike a better way to handle customer tickets. Organise them as which ones haven’t been assisted, which ones need a follow-up, and which ones need a triage.
Knowledge base
Articles and product guides written within Zendesk are connected so well that whenever a customer opens one, it is referenced on their interaction history. This lets agents know how to better approach a case and to offer timely suggestions.
Hear what our customers say about us
"We use Nautilus as our telephony system. It has helped us to improve Agent performance by giving insights on agents’ punctuality, talk time, and agents’ voice productivity. Nautilus was able to provide reports and data that we were not able to get before. This has helped us in forecasting roster and breaks to better manage the incoming volume.
A handy feature that we like is that agents are able to transfer calls smoothly to each other and also to external parties. That and their constant and seamless roll out of changes is always appreciated.
"
Rachel Foo
"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable. The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.
Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands."
Farhan Sidek
"We are an IT retailer company in Singapore. Nautilus Talk able to provide us a comprehensive solution to engage with our customer be it either post or pre sales service. We are able to monitor our call agents and improve the productivity level as well. Nautilus has a great support team in supporting us whenever we encountered any technical issue.
We would recommend to any company require a call solution."
Ben Lim
Enterprise-ready Reporting Portal designed to optimize your communication initiatives
See all
Call Journey Report
Figure out all the important segments that a caller entered to build a more detailed understanding of their journey.
Wallboard
Gain better visibility into your queue and agent performances in realtime to make better decisions on the fly.
Agent group performance
Learn how well your different agent groups are doing to encourage heathy competition and empower productivity.
SLA Report
Not sure how well you're meeting your service level agreements? Stay on track by downloading your call metrics ahead of time.
Distribution Report
Identify call patterns and trends, and allowing for data-driven decision-making to improve overall efficiency and customer satisfaction within your contact center.
Queue Performance Report
Download data on how well your different queues are performing and get specific call metrics for training and coaching purposes.
Nautilus Talk- The omnichannel platform that empowers businesses of all scales to thrive.
From bustling call centers to remote teams, Nautilus Talk empowers businesses of all shapes and sizes to navigate communication challenges, and achieve remarkable results.
Take your contact center to the next level
Business is all about building relationships. With Nautilus Talk Enterprise, your team can deepen new and existing bonds with clients, while continuing to deliver outstanding customer service experiences.
Book a demo