NautilusCutting-edge contact centers features to help you get ahead
Transform your contact center into a strategic asset, and drive growth with these enterprise-ready features
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Web Phone
Let your agents make and receive calls anywhere in the world. All they need is a stable internet connection!
Call Tagging
Call tagging enables agents to quickly identify the nature of each call and prioritize urgent matters effectively through systematic categorization.
Supervisory Features
Helpful call features designed to help supervisors listen in to calls, whisper to agents, and join ongoing calls between agents and customers.
Call Center Analytics
Our Nautilus Reporting Portal providers in-depth and more granular call center reports to help empower your decision making.
Custom Break Codes
Build accountability and transparency within your organization by allowing agents to choose the break code that reflects their status.
Interactive Voice Response (IVR)
Streamline call routing and ensure customers get assistance from the right department.
Wallboard
Gain visibility on key call center metrics in real time. See queue performance, agent statuses, and agent performance data worth looking at.
After Call Wrap Up (ACW)
Gain visibility on your agents' after call work time (ACW) and their statuses in real time.
Abandon Callback
Every missed call is a missed opportunity. Embedded on the Nautilus Web Phone is the capability to instantly callback customers whose calls you missed.
Skill-based Routing
Allow specific calls to be routed to particular agents equipped with the right skillsets, all while improving first-call resolution!
SLA Report
Gain better visibility on how well your organization is meeting its service level agreements via our SLA report.
Agent Reports
See insights into different call metrics of your agents to empower coaching, training, and performance tracking purposes.
IVR Breakout
Play a pre-recorded message to play in-between long hold times to keep callers engaged while they wait.
CSAT Module
Add on an after-call CSAT module to allow callers to rate their experience and provide insights into your agents' performance.
Call Recording
Strengthen case investigation and performance tracking initiatives by listening in to phone calls made by your agents.
Hear what our customers say about us
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.
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Shaun Lee
"Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner.
They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market."
Robert Fernandes
"The journey of understanding the product, procuring the services and onboarding the system was very smooth. The team by Nautilus were very professional about the implementation and my team find it a breeze kick starting the product.
The system is user friendly and the support team is very helpful in providing assistance. Overall good experience with Nautilus. Keep up the good work!
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time. "
Mr. Lim
Industry use cases
The right contact center solution designed to help you grow
Achieve evergreen success with Nautilus Contact Center, built to adapt to the ever-evolving needs of businesses across industries.
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BPO
Build BPOs that are scaleable and flexible to adjust to the ever-demanding call volumes and client expecations.
Retail
Empower your retail contact centers with the right set of tools designed to enhance productivity while maximizing resources.
Healthcare
Enable secure and efficient handling of sensitive customer data on a platform that abides by strict data security requirements.
Are you ready to supercharge your contact center?
Get powerful insights about your business and provide comprehensive support to your team with our contact center solution.
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