NautilusEverything you need to build immersive customer experiences
A powerful Zendesk integration that houses all relevant conversations in one place, and turns every call into a marketable opportunity.
Real Time Dashboard
View important metrics from various queues via your own contact-center grade dashboard.
Interactive Voice Response (IVR)
Create interactive calling experiences that allow for self-service options, which in turn creates customer deflections to maximize your team’s efficiency.
Business hour Management
Set pre-recorded messages to play on your IVR to reflect your hours of operations. I.e. office hours, holiday hours, etc.
Call Forwarding
Allow calls to be forward to your external phone number when you’re out and about.
Voicemail
Leave customers the option of leaving you recorded messags you can listen to when you get back to work.
Call Recording
Every call made on Nautilus Talk is instantly backed up and recorded to our data servers, where they are stored for free for 90 days. Extended storage plans available upon request.
Call Queue
Allow for customers to be placed in a sequenced queue while they wait for an available agent to help out.
Call Reports
Get important call metrics to see how well your calls are being handled.
Call Routing
Assign calls to assigned team members based on their given skill sets.
Music on Hold
Choose which tunes play while a customer is on hold.
Number Porting
Maintain business continuity by posting over existing phone numbers. Only available in Singapore and Australia.
Call Transfer
Easily handoff callers to the right extension via our call transfer feature.
Hear what our customers say about us
"Zendesk introduced us to Nautilus at the most opportune time. We were looking around for a reliable phone solution that integrated well the Zendesk platform, so we decided to give them both a try. We’re happy to report that our experience with them has been excellent so far.
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time.
"
Charmaine Tan
"We needed a quick solution to make local calls and receive calls from within Zendesk. When we
found Nautilus, we were very impressed. Calls were made with just a few buttons, all within Zendesk’s ticketing system. Each call came with voice recordings and made it easy for the team to troubleshoot the caller's queries, and follow up quickly.
We had a short runway to get things started but it was quick and hassle-free, and the Nautilus Team managed to get us set up within 2 weeks.
Without Nautilus, we would have been asking clients to call an overseas contact number, causing them to bear unnecessary charges. There were many roadblocks we met in setting up what we thought was a simple solution but there were red tapes all around, until Nautilus team came it to set up the system swiftly before go live.
Thank you Nautilus and Zendesk!
"
Skylar Ong
"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable. The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.
Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands.
"
Farhan Sidek
Reporting Portal Features to help you get to know your business better
Real Time Extension Status
Get visibility on your team's current status by viewing it all in one place.
Incoming by Users
View individual users’ call metrics like call answered, not answered, and average handling time. You can also find links to specific call recordings each user has made.
Outgoing Call Reports
Find out how your team members are doing with their outbound calls by viewing reports that can be filtered by date range.
Queue Performance Report
This report is dedicated to giving supervisors an in-depth look at their different queues’ performances.
Distribution Report
This report provides an exhaustive look at your business’ call distribution. It can provide your performance of individual queues, distribution by month, week, day, even until by the hour.
Reporting Portal
Every Nautilus plan comes with a Reporting Portal designed to match their needs. Important call metrics can be downloaded from here.
Nautilus-Zendesk Features
Embedded on Zendesk
With Nautilus Talk, users can access their web phone anywhere within Zendesk Support.
Call recording on ticket
With all interactions recorded on Zendesk, this allows users to create profiles for their customers. This is then pulled up the next time they call back, acting as a built-in caller ID.
Contact Book on Zendesk
With all interactions recorded on Zendesk, this allows users to create profiles for their customers. This is then pulled up the next time they call back, acting as a built-in caller ID.
Optimized Ticket Management
Every (incoming or outgoing) call made on Nautilus Talk automatically triggers a ticket on Zendesk. Said ticket also connects to prior interactions if there are any.
Interaction History
Every single interaction a customer makes, regardless of the channel, are recorded on their interaction history tab. This allows agents to trace a customer’s journey from the very beginning, thereby creating a clearer picture.
Improved Omnichannel Experience
Maximize your customer interactions. With Nautilus Talk, all conversations from different channels are accessible in one place.
Knowledge Base
Articles and product guides written within Zendesk are connected so well that whenever a customer opens one, it is referenced on their interaction history. This lets agents know how to better approach a case and to offer timely suggestions.
Industry use cases
Nautilus Talk on Zendesk makes running your business easier
Everyone from the retail industry to medical aesthetics are currently employing Nautilus Talk.
See all industries
Service
Better manage your different branches by improving conversations between staff and customers.
Logistics
Run a logistics powerhouse that's known not just for speed, but also accuracy when dealing with customer orders.
Aesthetic Clinic
Allow proper handoff of customer data to your other branches by utilizing the best omnichannel experience today.
Make every customer journey worth remembering
Get to know your customers better and build lasting relationships using our take on an omnichannel solution. View important conversations and more, all in one place.
Request a demo