Elevate your customer service and pave the way for future growth

Don’t let the complexities of a full-scale contact center hold you back. With Nautilus Contact Center Professional, get scalable and powerful PBX features, comprehensive call reports, and a customized solution designed for businesses on the rise.

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Trusted by brands of all shapes and sizes
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skill based routing
Supervisory Features

Provide assistance on an active call via our call barging and whispering features. Alternatively, listen in to agents’ active calls via our call monitoring feature.

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Web Phone

Completely browser-based calling solution that comes with custom break codes and multiple DID management features.

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Wallboards

Get realtime updates on your queue performance and agent statuses via our constantly-updating wallboards.

Call queueing
Custom Break Codes

Create break codes that agents can toggle to while working. These affect their call availability and are reflected on the wallboard in real time.

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Skill-based Routing

Utilize our IVR to correctly route calls to the queue best equipped to handle their inquiries, while also improving first-call resolution!

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Business Hour Management

Inform callers of your hours of operation by integrating a custom voice message directly onto your IVR.

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Call Recording

All calls made on Nautilus are automatically recorded and stored for free for the first 90 days; alternatively, they can be downloaded to a local drive.

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Multiple Outgoing DID

Allow agents to choose the correct number to use when making outgoing calls on behalf of your organization.

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Music on hold

Play a custom tune to play while customers are placed on hold.

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Distribution Reports

Download important call data and distribution metrics that can be filtered by month, by day, and other custom date fields.

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Basic Agent Reports

Get to know your agents better and provide more contextual coaching by viewing their call individual performance metrics.

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Agent Management

Assign agents with different skill sets and permissions to allow them to take calls that they are best equipped to handle.

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Voicemail to Email

Route callers to voicemail in the event no agents are available to pick up the call, and get notified via email.

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CSAT Report (Add-on module)

Get immediate feedback from customers via our after-IVR CSAT module; data is available to track and download from our Reporting Portal.

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Caller Blacklist (Add-on module)

Have the option to block out nuisance calls to allow agents to handle more genuine calls from customers.

Hear what our customers say about us

"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. "

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Shaun Lee
SMRT Corporation

"Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner. "

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Robert Fernandes
Certis Cisco

"The journey of understanding the product, procuring the services and onboarding the system was very smooth. The team by Nautilus were very professional about the implementation and my team find it a breeze kick starting the product. "

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Mr. Lim
CBRE

Industry use cases

The right contact center solution designed to help you grow

Exceed customer expectations today and grow the contact center of your dreams, regardless of industry.

See all industries
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Healthcare

Enable secure and efficient handling of sensitive customer data on a platform that abides by strict data security requirements.

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BPO

Build BPOs that are scaleable and flexible to adjust to the ever-demanding call volumes and client expecations.

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Retail

Empower your retail contact centers with the right set of tools designed to enhance productivity while maximizing resources.