NautilusSeamless cloud connectivity for aesthetic clinics
Allow your team to access the phone system from anywhere, facilitating remote consultations and ensuring continuous communication.
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Nautilus Cloud Telephony is transforming the way aesthetic clinics in Singapore communicate. We do this by combining multi-platform calling with our suite of essential PBX features, creating more enjoyable appointment setting experiences for both customers and clinics.
Flexible ways of calling
Elevate the reachability of your clinics with Nautilus Cloud Telephony. Choose to take in calls from existing IP phones, softphones, or via Nautilus Connect (our very own smartphone application)
Scale your clinic’s growth
Nautilus's modern cloud architecture enables seamless scalability without compromising quality, data security, or reliability. Add more extensions as you grow without any disruption to your call operations.
Optimized call queuing and handling
Allow calls to be systematically handled by your staff, reduce abandoned call rates, and ensure that calls are handled in a timely manner to create memorable customer experiences.
Forecast with the right data
Get a clearer idea of how busy your clinics are at particular times with our distribution reports. See time-specific calling data to help improve your employee scheduling and holiday-staffing initiatives.
Create pleasant appointment setting and rebooking experiences
Set your clinic availability based on your operating hours, staff availability, and peak hours. Ensure that appointments are handled efficiently while maximizing staff productivity.
In-depth look at your SLA
The Nautilus Reporting Portal summarizes all your calls and determines how many of them are answered within your SLA. This helps clinics learn peak hours to ensure they have adequate staffing available to handle the phones and to offer quality customer service experiences.
Data Security is always top of mind
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Aesthetic clinics love these cloud phone features
Cloud Telephony Features
Call Recording
Monitor how well your staff are talking to clients and find avenues to improve your clinic communications.
Interactive Voice Response (IVR)
Guide customers to the right branch or department by letting our team create a custom IVR menu for your business.
Time conditions
Ensure that calls are handled appropriately depending on the time of day, day of the week, or specific dates, optimizing both customer service and operational efficiency.
Multiple devices - softphone/ mobile/ IP Phone
Have the flexibility to receive calls from your patients from three different platforms, including existing IP phones, a softphone, or via Nautilus Connect– our very own smartphone application available on both Android and iOS.
Call Forwarding
Stay in touch even when you are out of your clinic by forwarding calls to your mobile device.
Call Queuing
Give inbound callers the option to remain on hold until one of the staff is available to talk
Voicemail
Give your customers the option of leaving you a voicemail in case you're out of the office.
Voicemail to Email
Get an email notification every time a patient leaves a voicemail.
Testimonials
"With Nautilus Network Solutions, we are able to connect priority calls coming from local and international patients easily. Nautilus also provides seamless connectivity for our multiple locations.
Utilizing the next generation of cloud telephony and SIP technology, we so much more ahead of the curve as compared to our competitors. They have far exceeded our expectations."
Amjad Ali
"Nautilus Call Centre Solution provides seamless connectivity between our laboratories. Managing more than 100 call centre agents, we are able to connect priority calls with ease coming directly from hospitals and clinics.
Utilizing the next generation cloud telephony- SIP technology, we are so much ahead of the curve as compared to our competitors and they have far exceeded our expectations.
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Mitra Chen
"We enjoyed working with Nautilus over these past few years.
Nautilus has provided a good and reliable telephony system that suited our organisation’s requirements and elevated our service standards to support our customer-facing role. In addition, the after sales customer service provided by Natalie has been proactive, prompt and professional. Thank you!
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Mona
"As DA Adept Health’s cloud contact centre solution, Nautilus has consistently delivered a stable and high quality platform with locally hosted data and services.
From ensuring that our team migrate seamlessly from our previous cloud phone provider, to providing comprehensive platform support, the Nautilus team has shown their commitment to delivering not just a service but an experience that helps our agents excel at their roles.
We appreciate the high call quality and efficiency in project management using the Nautilus platform. Additionally, access to comprehensive reports gave us valuable insights to improve our operations. We are pleased to have Nautilus as our cloud contact centre solution partner, and we look forward to a continued successful partnership.
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Linda Lim
Industry use cases
Flexible cloud telephony for every industry
Our Solutions are designed to cater to the unique needs of various industries, offering a range of benefits that drive efficiency, enhance communication, and support business growth.
Find your Industry
Travel and Hospitality
Experience the same level of freedom you're trying to sell by taking calls on the go, wherever and whenever.
Building Management
Make it easier to manage and track interactions between your tenants and different contractors.
Education
Direct calls to the appropriate department or personnel, ensuring inquiries and issues are handled quickly and efficiently.
Ready to increase the reachability of your aesthetic clinic?
Our team of cloud experts are on standby and ready to assist with your cloud transition.
Book a demo