Nautilus
Turn every customer interaction into an exciting business opportunity
Discover the power of a contact center that's not just a support channel, but a strategic asset. Let's work together to streamline your operations, drive customer loyalty, and propel your business towards lasting success.
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Enhanced call experience
Take your calls on the go and on a platform of your choosing. Call your way.
Crystal Clear Voice Quality
Enhance customer interactions and boost satisfaction with unparalleled clarity and reliability.
Plug and play technology
No hefty relocation fees. Simply pack up your computer and go. All you need to place calls is a stable internet connection.
Secured communication
Nautilus abides by data locality. This enhances security by reducing exposure to potential interception during data transmission.
Scalability
Grow your contact center your way. Thanks to our cloud-based architecture, simply let us know if you need to add extensions any time.
Business Continuity
Have an existing number that you'd like to maintain? For our Singapore clients we have the ability to port over existing numbers.
Cost effective
Run your operations on the cloud and say goodbye to hardware and maintenance fees.
Call Analytics
Get to know the overall health and performance of your business to improve your chances of reaching your business goals.
24/7 WhatsApp support
Our best offering is the quality of our support. Every onboarded client is added to a personalised WhatsApp group for more direct access to our team.
Multi Device Support
Our Cloud Telephony is capable of running on existing IP phones, browser-based softphones, and through Nautilus Connect-- our very own smartphone application. Available on both Android and iOS.
Customised solution
Not sure which plan to go for? Talk to our team and let us know which feature works best for you.
99.9% Uptime
Through our utility of the best local data servers in Singapore, enjoy stable connections and a promise of 99.9% uptime!
Competitive International calling rate
Make international calls without the worries of paying too much. Nautilus always goes by the least cost route for international calling rates.
Business numbers
Build business credibility with a number customers can trust. Nautilus provides level 6 phone numbers for its customers through its various upstream providers.
SLA Adherence
Expect reliable and consistent support. Nautilus thrives to always stand by its SLA promise at all times.
Managed Service
It's like having your own team of cloud experts looking out for you. Nautilus takes care of your setup, your integration, and every single leg of your cloud journey.
Choose communication that goes where you go
Win with our Cloud PBX. Connecting you in more ways than one.
Cloud TelephonyBe the champion of Customer Success
The only omnichannel you need to empower your business through everyday conversations. Welcome to Nautilus Talk. Elevate satisfaction, earn loyalty, and drive word-of-mouth referrals with a ticketing system that takes your customer experience to the next level.
Nautilus Talk Enterprise
What brings you here today?
Let us manage your communications for you.
I want to elevate my contact center
Start by choosing a better customer experience. Nautilus solutions are fast to deploy, completely scalable, and have the perfect set of features designed to turn every call into an opportunity.
See all features
I need help setting up my contact center
We’re glad you asked. Our team of contact centre experts are thrilled to help you during every step of your cloud journey. And we mean every step– from setup to implementation, and even beyond. Have a question? Hit us up!
Talk to a specialist
Build immersive customer experiences
Our omnichannel integration with Zendesk saves organisations time, money, and other valuable resources. By combining all customer conversations in one place, agents can maximise every single sales opportunity that comes their way.
Nautilus Talk Basic
Meet Our Esteemed Clients
Nautilus specialises in Asterisk Technology and is the only Asterisk Certified Company accredited by Digium in Asia.
We have built and integrated solutions for players such as Certis CISCO, SP Group, Pacific Light Energy, ING Investments, Singapore Polytechnic, National University of Singapore (NUS), Propertyguru, Food Panda, Centennial Business Suite, Scania Singapore, WEGO Singapore and many more.
Discover the game-changer your customer support has been waiting for
Elevate satisfaction, earn loyalty, and drive word-of-mouth referrals with a ticketing system that takes your customer experience to the next level.
Zendesk
Building better businesses
Nautilus solutions are currently being employed in healthcare, logistics, and major retail companies in Singapore, Malaysia, and Australia. Want to see if your industry is in the mix too?
Find your industry
Hear what our customers say about us
"We use Nautilus as our telephony system. It has helped us to improve Agent performance by giving insights on agents’ punctuality, talk time, and agents’ voice productivity. Nautilus was able to provide reports and data that we were not able to get before. This has helped us in forecasting roster and breaks to better manage the incoming volume.
A handy feature that we like is that agents are able to transfer calls smoothly to each other and also to external parties. That and their constant and seamless roll out of changes is always appreciated. "
Rachel Foo
"As DA Adept Health’s cloud contact centre solution, Nautilus has consistently delivered a stable and high quality platform with locally hosted data and services.
From ensuring that our team migrate seamlessly from our previous cloud phone provider, to providing comprehensive platform support, the Nautilus team has shown their commitment to delivering not just a service but an experience that helps our agents excel at their roles.
We appreciate the high call quality and efficiency in project management using the Nautilus platform. Additionally, access to comprehensive reports gave us valuable insights to improve our operations. We are pleased to have Nautilus as our cloud contact centre solution partner, and we look forward to a continued successful partnership.
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Linda Lim
"Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner.
They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market."
Robert Fernandes
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.
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Shaun Lee
"Limitless support to meet our requirements and enhance Nautilus system function that benefits us and also our customers. The strong Nautilus team is always on standby mode and they monitor system performance in a very timely manner. "
AlYu
"With professional project management skill, the Nautilus implementation team successfully set up the call center solution for PLE before the OEM soft-launch in April 2018, providing PLE the required IVR, multi-skill agent management and voice features.
By July, all additional components and tailored customization, including the Nautilus Omni-channel solution was implemented. The completed Nautilus platform provides us capability to manage all communications via the Nautilus dashboard.
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