Nautilus
Nautilus SIP Celebrates receipt of Zendesk Partner Award 2024: Innovation Partner of the Year
Singapore – Nautilus SIP, a leading provider of cloud-based contact centre solutions, is proud to announce that Nautilus has been awarded the prestigious Zendesk Partner Award for 2024 in the category of Innovation Partner of the Year. This recognition highlights Nautilus SIP's exceptional commitment to delivering outstanding cloud-based calling solutions and innovative strategies using Zendesk's platform.
The award was presented during Zendesk’s Sales Kickoff on January 15th at the Fontainebleau Hotel in Las Vegas, Nevada. During the event, Zendesk Teams celebrated Partners’ achievements and contributions and innovations in enhancing customer engagement and satisfaction.
"Nautilus SIP exemplifies what innovation means in today's CX landscape. Their groundbreaking work demonstrates how creative thinking and technical excellence can solve real-world challenges. This award recognizes not just their innovative Partner solutions, but their commitment to pushing boundaries while delivering exceptional value to customers," said Carrie Francey, Senior Vice President of Partner Sales at Zendesk.
The Nautilus and Zendesk Partnership
Nautilus SIP has demonstrated remarkable expertise in the cloud contact centre space, both as a managed service provider and a Zendesk implementor. Their dedication to assisting Certis Cisco deploy the National Crime Prevention Council’s (NCPC) ScamShield Helpline 1799, as well as leading GetGo and Doctor Anywhere’s omnichannel projects, have significantly contributed to the success of their clients— firmly establishing them as a standout in the Zendesk partner ecosystem.
"Everyone at Nautilus is incredibly proud to be recognized as Zendesk’s Innovation Partner of the Year. This award stands as an incredible testament to the powers of collaboration, and only cements the supportive partnership we’ve established with Zendesk. Our goal of creating better customer experiences have long mirrored those of Zendesk, and we can only project that the future holds more– if not better— opportunities for continued collaboration,” said John Alam, CEO, Nautilus SIP.
Company Profile:
Nautilus SIP is a leading managed service solutions provider dedicated to transforming the way businesses interact with its customers. Its mission is to equip organisations with innovative cloud communication tools that create seamless, human-centric interactions. It is guided by its vision to continually push the boundaries of what’s possible in customer engagement; it does this by integrating the latest in cloud technology, their years of contact centre expertise, and its commitment to offering personalised support– one that has become the hallmark of their brand.
At its core, Nautilus champions innovation, collaboration, and excellence. These principles have driven the company to grow and expand their operations, earning the trust of brands like SMRT, The FairPrice Group, Certis Cisco, Doctor Anywhere, and Getgo to name a few.
In recognition of its compliance with industry standards, Nautilus is recognized by Singapore’s Infocomm Development Authority (IDA) and licensed by the Infocomm Media development Authority (IMDA) as a registered cloud communications provider. It also holds the Data Protection Essentials and ISO 27001 Standard Certifications, underscoring its dedication to cybersecurity and data protection.
Staying true to its roots as a cloud communications company, Nautilus runs a fully-remote operation. Headquartered in Singapore, its global team spans Malaysia, the Philippines, Bangladesh, Iraq, Pakistan, Canada, and Australia, reflecting the company’s commitment to borderless collaboration and delivering on its slogan of creating “communications without boundaries.”