NautilusIntuitive call center software to maximize your retail potential
Connect your different retail branches, maximize marketing opportunities, and offer the best customer service experience using the best omnichannel solution today.
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Our take on the omnichannel experience is currently being utilized by brands across Singapore to great success. Become better at identifying sales opportunities through the best communications platform today.
Track every interaction across platforms in a unified workspace
With Nautilus Talk, see every customer ticket and identify sales and marketing opportunities worth banking on.
Speed up your internal communication
Keeping in touch with team members is a breeze with Nautilus Talk. All internal calls are free, plus Zendesk Support makes collaborating on cases easier through side conversations and internal notes.
Build memorable customer stories worth sharing
In an age where customer perception can make or break a business, build one that’s designed to help you make shopping easy and memorable!
Maximise ROI with Streamlined Workflows
By streamlining workflows and reducing the time spent on managing multiple platforms, Nautilus Talk boosts productivity, allowing agents to handle more interactions in less time.
Create a loyal fanbase
Deliver consistent, personalized, and seamless experiences across all touchpoints that keeps customers coming back.
Empower agents to excel
Provide agents all the tools they need to be great brand ambassadors by building on great agent experiences.
We’re all about building data secure contact centers
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Features that help make your retail business shine
More features
Interactive Voice Response (IVR)
Leverage our expertise in creating custom IVR call flows that lead customers to the right queue, ensuring that your customers reach the right department every time.
Call Queuing
Ensure all customer calls are answered in the order they are received, reducing the chance of missed calls.
Zendesk Integration
Nautilus Talk lives natively on Zendesk Support, allowing agents to handle calls while working on different tickets and leading to better agent experiences.
Call recordings
Review customer complaints and find avenues for improvement by reviewing call recordings that are attached to every ticket.
Music on Hold
Avoid boring hold times and continue to keep callers engaged while on hold by playing a custom tune of your choice.
Time Condition
Set certain calls to be received when your call centers are open by incorporating your hours of operation into your call flow.
Testimonials
"Zendesk introduced us to Nautilus at the most opportune time. We were looking around for a reliable phone solution that integrated well the Zendesk platform, so we decided to give them both a try. We’re happy to report that our experience with them has been excellent so far.
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time.
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Charmaine Tan
"We needed a quick solution to make local calls and receive calls from within Zendesk. When we found Nautilus, we were very impressed. Calls were made with just a few buttons, all within Zendesk’s ticketing system.
Each call came with voice recordings and made it easy for the team to troubleshoot the caller's queries, and follow up quickly.
We had a short runway to get things started but it was quick and hassle-free, and the Nautilus Team managed to get us set up within 2 weeks.
Without Nautilus, we would have been asking clients to call an overseas contact number, causing them to bear unnecessary charges. There were many roadblocks we met in setting up what we thought was a simple solution but there were red tapes all around, until Nautilus team came it to set up the system swiftly before go live.
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Skylar Ong
"Nautilus Call Centre Solution provides seamless connectivity between our laboratories. Managing more than 100 call centre agents, we are able to connect priority calls with ease coming directly from hospitals and clinics. Utilizing the next generation cloud telephony- SIP technology, we are so much ahead of the curve as compared to our competitors and they have far exceeded our expectations.
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time.
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Mitra Chen
Industry use cases
An Omnichannel Solution for Enhanced Customer Experience
Seamlessly integrate all communication channels, from calls to chat, ensuring a unified and personalized experience. Boost customer satisfaction, streamline operations, and elevate your brand's presence in the digital era.
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Healthcare
Make reaching out to your business a breeze by creating custom call flows integrated into your own custom IVR.
BPO
Create pleasant contact center experiences by designing custom call flows that lead callers exactly where they need to go.
Finance
Your clients deserve great customer experiences-- ensure that their needs are met by talking to them on all their preferred channels.
Are you ready to elevate your business?
It's time to maximise your retail potential. Schedule your free demo and start scoring big with Nautilus Talk.
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