NautilusOmnichannel CX that’s built into Zendesk and built to perform
Run your contact centre from one platform. Nautilus Talk lives inside Zendesk, combining all customer channels, intelligent routing, agent support tools, and advanced reporting in a single, seamless experience.
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Customer Experiences that actually stick
See the full picture. Every call links to a customer’s interaction history from across different channels. No switching tabs, no wasted time. Agents can serve better with more context.
Faster Resolutions, Every Time
Calls auto link to existing tickets inside Zendesk, giving agents full context before they even say hello. Less digging, faster answers, happier customers!
Loyalty built on real conversations
When agents have the full story, they respond with empathy, not scripts. Nautilus Talk makes every interaction personal, relevant, and worth remembering.
Workflows that actually work
Integrated voice and automatic ticket creation means fewer steps, cleaner handoffs, and less time wasted. Your team runs leaner, smoother, and more efficiently.
Everything agents need to win
With an omnichannel approach, access to more context, and tools in one view, agents stay focused and in control. It’s the power of a full contact centre, without the complexity.
Better tools, better agents, better results
Give your team the platform they deserve. Nautilus Talk boosts confidence, cuts distraction, and drives the kind of performance that moves the needle.
Nautilus-Zendesk Features
Embedded on Zendesk
Make and receive calls inside the Zendesk ticket view. No extra apps, no interruptions.
Auto ticket creation
Every call, inbound or outbound, instantly generates or connects to existing tickets so you never lose the thread.
Full omnichannel view
Handle calls, live chats, social media messages, and emails in one place. One view = faster customer service.
Automatic call recordings inside the ticket
Every call recording is stored and accessed directly in the associated ticket for fast reviews and follow-ups.
Contact Book on Zendesk
Build caller profiles that auto-populate on incoming calls, giving agents instant recognition and context.
Interaction History
See every past conversation a customer has made across different channels in one place. No need to ask customers to repeat themselves again.
Customisable Views
Organize tickets by priority, follow-up needs, or custom requirements. Agents stay focused on what matters most.
Knowledge base
Agents see which articles a customer has viewed, making follow-ups faster and more relevant.
Hear what our customers say about us
"We use Nautilus as our telephony system. It has helped us to improve Agent performance by giving insights on agents’ punctuality, talk time, and agents’ voice productivity. Nautilus was able to provide reports and data that we were not able to get before. This has helped us in forecasting roster and breaks to better manage the incoming volume.
A handy feature that we like is that agents are able to transfer calls smoothly to each other and also to external parties. That and their constant and seamless roll out of changes is always appreciated.
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Rachel Foo
"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable. The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.
Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands."
Farhan Sidek
"We are an IT retailer company in Singapore. Nautilus Talk able to provide us a comprehensive solution to engage with our customer be it either post or pre sales service. We are able to monitor our call agents and improve the productivity level as well. Nautilus has a great support team in supporting us whenever we encountered any technical issue.
We would recommend to any company require a call solution."
Ben Lim
Enterprise-ready Reporting Portal designed to optimise your communication initiatives
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Call Journey Report
Understand every step a caller takes throughout their journey, from start to resolution.
Wallboard
Track live queue activity and agent performance so you can make operational adjustments on the fl
Agent group performance
See how teams stack up. Spot high performers, and identify which agents need coaching.
SLA Report
Measure how well you’re meeting service benchmarks before they become a problem for your contact centre.
Distribution Report
Spot call trends, uncover patterns, and make smarter decisions regarding your contact centre performance.
Queue Performance Report
See how each queue is performing. Use real data to coach your team and fine-tune your operations.
Nautilus Talk- Omnichannel Built for Growth
From busy contact centres to remote teams, Nautilus Talk helps businesses of any size handle support smarter– and deliver results that stick.
Take your contact center to the next level
Whether you’re scaling up or refining your process, Nautilus Talk gives your contact centre the tools to deliver faster, smarter, and more human support.
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