Omnichannel Experience designed for Enterprises of today

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Build Immersive Customer Experiences

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Shorter Resolution Time

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Increased customer loyalty

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Maximise ROI with Streamlined Workflows

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All the tools to empower agents

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Increased Operational Efficiency

These brands run on Nautilus Talk
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Nautilus-Zendesk Features

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Embedded on Zendesk

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Optimized ticket management

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Improved Omnichannel Experience

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Call Recording on a ticket post-call

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Contact Book on Zendesk

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Interaction History

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Call tickets tags

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Knowledge base

Hear what our customers say about us

"We use Nautilus as our telephony system. It has helped us to improve Agent performance by giving insights on agents’ punctuality, talk time, and agents’ voice productivity. Nautilus was able to provide reports and data that we were not able to get before. This has helped us in forecasting roster and breaks to better manage the incoming volume.

A handy feature that we like is that agents are able to transfer calls smoothly to each other and also to external parties. That and their constant and seamless roll out of changes is always appreciated. "

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Rachel Foo
NTUC Fairprice

"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable. The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.

Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands."

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Farhan Sidek
Getgo

"We are an IT retailer company in Singapore. Nautilus Talk able to provide us a comprehensive solution to engage with our customer be it either post or pre sales service. We are able to monitor our call agents and improve the productivity level as well. Nautilus has a great support team in supporting us whenever we encountered any technical issue.

We would recommend to any company require a call solution."

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Ben Lim
Challenger

Enterprise-ready Reporting Portal designed to optimize your communication initiatives

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Call Journey Report

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Agent group performance

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SLA Report

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Distribution Report

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Queue Performance Report

Nautilus Talk- The omnichannel platform that empowers businesses of all scales to thrive.

From bustling call centers to remote teams, Nautilus Talk empowers businesses of all shapes and sizes to navigate communication challenges, and achieve remarkable results.

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BPO
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Healthcare
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Retail
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Service
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