NautilusThe contact center solution for established enterprises
Build longer lasting connections. Get comprehensive customer insights and get to know your business better. The Nautilus Contact Center Solution is designed to help you deliver the best customer journeys!
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Built for modern contact centres
Encourage productivity and accountability in your business
Everything from our custom break codes to our realtime agent status wallboards are there to help your team take charge of their performances.
All the features you need to run an efficient contact center
Utilise the best of our cloud-based telephony and reporting portal features to build a culture you want in the contact center you deserve.
Fully optimised IVR menus to drive call traffic the right way
Our cloud contact center experts create specialised IVR call flows that route callers to the right queue while encouraging call deflection and self-service initiatives.
Maintain business momentum and keep your existing customers
Legacy phone numbers are hard to let go, we understand that much. Luckily, number porting is available for our Singaporean and Australian clients.
Build on what you already have
Grow your business with the right set of tools, new or old. Nautilus is a flexible solution that can easily integrate with your existing third-party software.
Data Security = Peace of Mind
Strike one less worry from your mind. With Nautilus, trust that your customer data is always kept secure with our utility of the best local data servers in Singapore.
Enterprise-ready Contact Center Features
Web Phone
Our completely browser based web phone means untethered calling for your entire team!
Multiple DID management
Choose which DID to use when making outbound calls to ensure accurate representation.
Call Queueing
Allow your team to efficiently handle call volume by laying calls in an orderly queue.
Call Tagging
With call tagging, agents can categorise calls and anticipate the next steps effectively.
IVR Breakout
Let callers know they're being prioritised by playing a custom pre-recorded message after a set hold interval.
Interactive Voice Response (IVR)
Streamline reachability and call routing within your organisation with a custom IVR.
Business Hours
Let callers know your hours of operation by incorporating this into your custom IVR call flow.
Agent Reports
Identify particular agent habits and performance-related metrics via our Agent Reports.
Wallboards
Get updates on particular queue performance, agent status, and agent performance in realtime with our 3-in-1 wallboard.
Skill-based Routing
Improve first call resolution by allowing calls to be routed to the right agent with the right skill set.
Break Codes
Build a culture of accountability by allowing agents to toggle between their own assigned set of break codes to reflect their real time status.
Call Recording
All calls are automatically tracked and recorded on our Reporting Portal. Get more contextual information on every call interaction with a simple listen!
Supervisory Features:
Call Barging
Supervisors can listen and barge into live calls regardless of their agents' location.
Call Monitoring
Help agents improve their call handling by actively listening in to their live calls.
Call Whispering
Speak to your agents without the customer knowing by whispering to them while on a live call.
Hear what our customers say about us
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.
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Shaun Lee
"The journey of understanding the product, procuring the services and onboarding the system was very smooth. The team by Nautilus were very professional about the implementation and my team find it a breeze kick starting the product.
The system is user friendly and the support team is very helpful in providing assistance. Overall good experience with Nautilus. Keep up the good work!
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time. "
Mr. Lim
"Limitless support to meet our requirements and enhance Nautilus system function that benefits us and also our customers.
The strong Nautilus team is always on standby mode and they monitor system performance in a very timely manner. "
AlYu
Ready to grow your contact center?
Our whole suite of contact center features are intuitively designed to meet you where you are and take you where you want to go.
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A contact center solution that fuels success across every industry.
Nautilus transforms contact centers into dynamic hubs of success by delivering tailored solutions that resonate with the unique demands across industries to drive lasting growth.
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