NautilusGet real-time oversight over your call centre while keeping customers happy
Done with clunky systems and slow support? Nautilus gives you a fully managed cloud contact centre built to move fast, scale effortlessly, and make every customer interaction seamless.
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Built for modern contact centres
Deliver customer experiences you would want for yourself
Give your team full visibility and control. From real time wallboards to custom break codes, Nautilus helps agents stay sharp and focused– so customers get faster, better support.
Run a contact centre that actually performs
No fluff, no bloat. Just the features that move the needle. Nautilus combines IP telephony and powerful reporting tools to create a culture of speed, accuracy, and accountability.
Cut wait times with smarter IVR flows
Help customers help themselves. Our custom-built IVRs route calls efficiently, deflect simple questions, and integrate with third-party tools to reduce pressure on your team.
Keep your numbers. Maintain business momentum
Switching to the cloud doesn’t mean starting over. We port your existing numbers in Singapore and Australia, so you can grow without losing customer trust and continuity.
Work with the tools you already use
Already using Zendesk or another CRM? Nautilus plugs into existing stack, and plays well with existing CRM platforms to create better omnichannel experiences.
Data Security that doesn’t blink
Your data stays safe, local, and locked down. With our Singapore-based hosting and strict data protocols, we keep customer info protected— so you don’t have to worry.
Enterprise-ready Contact Center Features
Web Phone
Let your team take and make calls straight from a web browser; that means no downloads, no delays.
Multiple DID management
Control outbound caller ID with precision. Assign DIDs by team and ensure proper representation every time.
Call Queueing
Handle call spikes without breaking a sweat. Keep calls flowing to the right teams and maximise your manpower efficiently.
Call Tagging
Help agents stay organised and make case management easier by letting agents tag each call with a purpose.
IVR Breakout
Keep callers engaged, especially during long wait times. Automatically play a priority message if hold times hit a threshold.
Interactive Voice Response (IVR)
Route calls smarter with flows that reflect your business structure.
Business Hours
Set clear expectations with after-hours messaging built right into your IVR flow.
Agent Reports
Track individual performance, spot coaching opportunities, and reward top performers with our extensive agent reports.
Wallboards
Get a live pulse on your different queues, agent statuses, and team performance— all at a glance.
Skill-based Routing
Match customers with the right agent the first time. Increase call performance and reduce unnecessary transfers.
Break Codes
Allow agents to toggle to the break code that represents their availability. Create accountability without micromanaging.
Call Recording
All calls are automatically tracked and recorded on our Reporting Portal. Get more contextual information on every call interaction with a simple listen!
Supervisory Features:
Call Barging
Step in when it counts. Supervisors can instantly join live calls, no matter where the agent is, and handle high-stakes conversations in real time.
Call Monitoring
Get a front row seat to your agent’s performance. Listen in on live calls to spot training gaps, coach effectively, and to ensure customer service quality stays high.
Call Whispering
Guide agents without breaking the moment. Whisper live instructions to your team while they’re on a call, without customers having to hear a thing.
Hear what our customers say about us
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.
"
Shaun Lee
"The journey of understanding the product, procuring the services and onboarding the system was very smooth. The team by Nautilus were very professional about the implementation and my team find it a breeze kick starting the product.
The system is user friendly and the support team is very helpful in providing assistance. Overall good experience with Nautilus. Keep up the good work!
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time. "
Mr. Lim
"Limitless support to meet our requirements and enhance Nautilus system function that benefits us and also our customers.
The strong Nautilus team is always on standby mode and they monitor system performance in a very timely manner. "
AlYu
Ready to grow your contact center?
We build systems around your goals— not guesswork. Whether you’re scaling fast or fine-tuning performance, Nautilus gives you the tools to move forward with confidence.
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A contact center solution that fuels success across every industry.
Nautilus turns your contact centre into a growth engine. We tailor every solution to fit your industry, your team, and your goals— so you don’t just get to keep up with the competition, you lead.
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