NautilusContact Center Software built for today's Fintech leaders
Build better relationships on a platform that allows you to host secure conversations with clients, partners, and everyone that matters.
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Fintech, banking, and insurance companies trust Nautilus with their communication needs. Whether you’re a startup or an established player in your field, seamless customer experiences should always be top of mind. Our Nautilus Talk (a premier web calling experience built into Zendesk) lets you achieve that and more.
Trust us to keep your data safe
We know fully well how much your data matters to you. That’s why Nautilus utilizes the best data servers located in Singapore to ensure data locality and improved data security.
Leave the setup to us
Tell us what you need and we’ll get you started in no time. Our solutions are easy to implement, and are managed for you. Need anything changed? Let our experts take care of that.
Keep track of your progress and call compliance metrics
Every call made on Nautilus is automatically tracked and recorded. Download calls from our Reporting Portal for call compliance, investigation, and dispute purposes.
Uphold a consistent standard of quality service
Empower your team to offer the best customer support by ensuring consistent call quality and timely assistance.
Improve customer experience through proactive call handling
Anticipate your clients' needs and resolve issues before they arise, you can dramatically enhance customer satisfaction and loyalty. Our advanced analytics predict call reasons, ensuring that your customers are always directed to the right agent.
Implement automation to optimise resource allocation
Empower first call resolution and proper call routing initiatives through our custom IVR module to maximize your manpower and build better customer journeys.
Data Security is always top of mind
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Features our clients in fintech love
All features
Web phone
Take calls on the go and work on customer tickets while you're out of the office to ensure your clients are always engaged.
Zendesk Integration
Consolidate all relevant customer conversations in one place, and with Nautilus Talk built natively on Zendesk your calls are instantly converted into customer tickets.
Business hour management
Set your phones to ring according to your hours operation to ensure that no client calls go unanswered.
Interactive Voice Response (IVR)
Create custom call flows to properly route clients to the right department and improve first call resolution.
Call SLA report
Track how close your organization is to meeting your service level agreements to ensure consistent and reliable call performance your clients can bank on.
Call recordings
With every call instantly recorded on our Reporting Portal, empower training, coaching, and call compliance initiatives in your organization.
Testimonials
"With Nautilus Network Solutions, we are able to connect priority calls coming from local and international patients easily.
Nautilus also provides seamless connectivity for our multiple locations. Utilizing the next generation of cloud telephony and SIP technology, we so much more ahead of the curve as compared to our competitors.
They have far exceeded our expectations.
"
Amjad Ali
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications."
Shaun Lee
"We enjoyed working with Nautilus over these past few years. Nautilus has provided a good and reliable telephony system that suited our organisation’s requirements and elevated our service standards to support our customer-facing role.
In addition, the after sales customer service provided by Natalie has been proactive, prompt and professional. Thank you!"
Mona
Industry use cases
A contact center solution that bridges gap in every industry
See the transformative impact of Nautilus contact center solution as it bridges industry gaps across different sectors.
All industries
Logistics
Build better pathways for order tracking and logistical planning initiatives in your business.
Healthcare
Make reaching out to your business a breeze by creating custom call flows integrated into your own custom IVR.
Service
Use our in-depth customer profile feature on Zendesk to get to know client needs before they arise.
Ready to start hosting safer conversations?
Nautilus is designed to help you safely and securely communicate with clients and the people that matter.
Free demo