NautilusCloud calling built directly onto Zendesk
Deliver smoother support, faster case resolution, and stronger customer relationships without juggling tools. Nautilus Talk runs directly inside Zendesk, giving your team
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Stay on track with every SLA
Agents collaborate directly on Zendesk tickets while managing calls. Less switching apps, more time solving issues.
Build clearer customer journeys
Get full visibility into where each customer is, what they’ve done, and how your team can move forward.
Allow for Faster Resolution - one ticket at a time
Every call auto-links to a customer profile on Zendesk, pulling up history, context, and past tickets within seconds.
Know your customers better
Unify chat, email, and call data in one place. Give agents full context to deliver standout customer service every time.
Build a positive brand image
Consistent, high-quality support isn’t optional. With Nautilus Talk, it becomes your standard.
Support that gets ahead of problems
Use proactive voice outreach to resolve issues early and strengthen customer trust while you’re at it.
Nautilus-Zendesk Features
Built directly into Zendesk
No switching tabs. Agents can handle calls, email tickets, and other customer inquiries in one place.
Auto ticket creation
Every call, inbound or outbound, triggers a Zendesk ticket. Past conversations get pulled up automatically for more context.
Contact Book Integration
Create customer profiles and view caller history the moment the phone rings.
Seamless collaboration
Invite stakeholders to work on a ticket together, even during live calls.
Call Recording on a ticket post-call
Every call is recorded and auto-attached to its ticket, so agents can review and follow up without leaving Zendesk.
Interaction History
Track every customer interaction from all channels. Agents have more context, and never lose the thread.
Customisable Views
Sort tickets by follow-ups, triage, or status. Agents stay focused, and admins stay informed.
Increased Operational Efficiency
Give agents a seamless omnichannel setup that speeds up their work, instead of slowing them down.
Hear what our customers say about us
"Zendesk introduced us to Nautilus at the most opportune time. We were looking around for a reliable phone solution that integrated well the Zendesk platform, so we decided to give them both a try. We’re happy to report that our experience with them has been excellent so far. The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time. "
Charmaine Tan
"We needed a quick solution to make local calls and receive calls from within Zendesk. When we
found Nautilus, we were very impressed. Calls were made with just a few buttons, all within Zendesk’s ticketing system. Each call came with voice recordings and made it easy for the team to troubleshoot the caller's queries, and follow up quickly.
We had a short runway to get things started but it was quick and hassle-free, and the Nautilus Team managed to get us set up within 2 weeks.
Without Nautilus, we would have been asking clients to call an overseas contact number, causing them to bear unnecessary charges. There were many roadblocks we met in setting up what we thought was a simple solution but there were red tapes all around, until Nautilus team came it to set up the system swiftly before go live.
Thank you Nautilus and Zendesk!
"
Deloitte
"Have been working with Nautilus since 2019 and they have been very helpful.
The Nautilus team has been very responsive to our queries and is one of the vendors we are comfortable working with.
During the walkthrough, the Nautilus team gave a clear and layman's explanation to our users especially since our users are not very technical. "
Gerald Tan
"We are an IT retailer company in Singapore. Nautilus Talk able to provide us a comprehensive solution to engage with our customer be it either post or pre sales service. We are able to monitor our call agents and improve the productivity level as well. Nautilus has a great support team in supporting us whenever we encountered any technical issue. We would recommend to any company require a call solution."
Ben Lim
Transformative Insights and Strategic Breakdowns - The Ultimate Call Report
All features
Realtime Extension Status
See who’s available, who’s on a call, and where support is lagging— in real time.
Outgoing Call reports
See how well your agents are doing with regards to their outbound call performance.
Real Time Dashboard
Monitor real-time call metrics across queues, right from a contact-center grade dashboard.
Incoming by Users
View detailed call stats per agent, answered, missed, handle time, and direct links to recordings.
Distribution Report
Uncover patterns across time, teams, and queues. Adjust staffing before problems start.
Queue Performance Report
Measure how each queue performs and turn insights into better training, faster resolution, and tighter operations.
Versatile Omnichannel experience for any industry
From logistics to education, Nautilus Talk helps teams deliver better service with less overhead.
Ready to Try an omnichannel experience that actually works?
Start faster, work smarter, and build stronger customer relationships in your contact centre today— all within Zendesk Support.
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