NautilusCloud contact center solution for companies doing the heavy lifting
Build a logistics business that everyone can count on. With our cloud-based contact center solution, get all the PBX features you need plus accessible analytics to help you track your growth.
Nautilus Contact Center Solution
Build your logistics empire on a contact center solution that’s optimized just for you. Allow custom integrations that open up self-service pathways and create a more immersive customer delivery experience.
Let customers track their delivery orders
Integrate your third-party solution onto our customizable IVR to allow customers to track and manage their delivery orders. Deflect calls to these self-service channels to better optimize your resources!
Secured and reliable conversations make for repeat business
All calls made on Nautilus are secure and hosted on data servers that aren’t just secure, but also promise uptimes of up to 99%. That’s reliability customers can turn to with trust!
Call Tagging
Allow agents to categorise calls to create a more systematic approach at identifying common issues. Learn the number of complaints, rescheduling, and other delivery-related issues your business is facing at any given time.
Round-the-clock support for the industry that moves the world
In an ever-evolving world, the logistics and transportation industry never stops moving. To meet the demands of this dynamic sector, we offer round-the-clock support that's designed to keep your call operations running smoothly at all hours. We ensure timely support 24/7.
Validate customer orders straight from the IVR
Enable self-service initiatives and streamline order tracking with custom SMS validations to effectively reduce call volume.
Address customer complaints faster
Utilise our after-Call CSAT surveys to identify and address the most pressing customer issues. Act swiftly on feedback delivery-related issues, resolve complaints more effectively, and prevent recurrence.
Data Security is always top of mind
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Features you need to run your logistics business
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Immediate Callback
By directly integrating the callback feature onto the web phone, agents are encouraged to be more immediate with their follow-up calls. Reduce missed opportunities and ensure customers consistently feel prioritised and valued.
Analytics and downloadable call recordings
Track every call that comes into your system. Utilize call recordings to ensure compliance, for call disputes, and to find avenues of improvement.
Call Tagging
Track the most common customer requests your contact centre receives by allowing agents to manually tag each call that comes their way.
Enterprise-level Reporting Portal
Generate valuable metrics regarding your call distribution, service level agreement (SLA), and call volume (among others) to get a better picture of your business performance.
Agent Reports
Become better at managing your team by employing data-driven initiatives. Our agent reports offers managers a clearer look at individual performance of every team member, while also painting clear patterns of agent behavior.
Call Journey Report
Offer better and more timely assistance when you see the entire journey a call has been on. Our call journey report traces where a call came in, how it was answered, and the last interaction.
Testimonials
"Limitless support to meet our requirements and enhance Nautilus system function that benefits us and also our customers.
The strong Nautilus team is always on standby mode and they monitor system performance in a very timely manner.
"
AlYu
"With 6 offices in 3 different countries, running more than 100 tenants in Asia, we require a complex telephony solution to run multiple tenants’ models with different functionalities. The Nautilus serviced office call centre console enables us to inter-connect our extensions throughout our various offices internationally. With their Nautilus Solution, we are able to achieve a long term robust, plug-and-play IP telephony system. "
Gladys Ong
"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable. The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences. Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands. "
Farhan Sidek
"Great experience with the Nautilus team. A friendly service provided, they are very patient with us throughout the learning journey & guidance on operating with their system. Even if we have any troubleshooting, they are very fast and assist us with our needs. Compiling & pulling the report on a monthly basis from their portal is always a very clean and simple process. We strongly recommend everyone in the call centre industry to engage in their services! "
Arifin Yazid
"Zendesk introduced us to Nautilus at the most opportune time. We were looking around for a reliable phone solution that integrated well the Zendesk platform, so we decided to give them both a try. We’re happy to report that our experience with them has been excellent so far. The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time. "
Charmaine
"We needed a quick solution to make local calls and receive calls from within Zendesk. When we found Nautilus, we were very impressed. Calls were made with just a few buttons, all within Zendesk’s ticketing system. Each call came with voice recordings and made it easy for the team to troubleshoot the caller's queries, and follow up quickly. We had a short runway to get things started but it was quick and hassle-free, and the Nautilus Team managed to get us set up within 2 weeks. Without Nautilus, we would have been asking clients to call an overseas contact number, causing them to bear unnecessary charges. There were many roadblocks we met in setting up what we thought was a simple solution but there were red tapes all around, until Nautilus team came it to set up the system swiftly before go live. Thank you Nautilus and Zendesk! "
Skylar
Industry use cases
Powerful Cloud Contact Center Solution
Nautilus empowers businesses everywhere by providing them with the right set of tools to elevate their communication initiatives.
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BPO
Build a reputation that keeps customers coming back by creating a contact center that allows for easy accessibility, stable call quality, and outstanding customer experiences!
Education
Clear the way for better parent-teacher-school relationships by ensuring a seamless call routing experience every single time.
Retail
Ensure your retail lines remain open and your queues optimized to improve your shopper experiences.
Are you ready to build the logistics business of your dreams?
Get a free consultation today to jump start your journey towards building a contact center that’s fully-optimized for your growth.
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