NautilusStep into the future of customer success
Shape memorable customer journeys with Nautilus Talk on Zendesk—an omnichannel platform that sets new benchmarks for excellence in customer success. Redefine your service standards and achieve customer success with seamless interactions across every channel.
Wallboards
Get real-time visibility into key performance metrics of your contact center. Make immediate adjustments and improve on-the-fly decision-making.
Custom Break Codes
Deeply ingrain a culture of accountability in your contact center by letting agents toggle to their respective status.
After Call Wrap Up (ACW)
Allow agents to handle post-call tasks under a given time frame to ensure accuracy and proper case documentation.
Call Recording
With every call recorded on Nautilus Talk, empower training, coaching, and compliance initiatives.
Interactive Voice Response (IVR)
Streamline customer experiences by letting callers dictate how their calls are routed through a series of self-service menus.
Abandoned Call Back
Gain visibility on abandoned calls and quickly return each one with a click using the abandoned call back list feature.
IVR Breakout
Avoid customers from dropping off feeling unattended by playing pre-recorded messages while they wait for the next available agent.
Time Condition
Incorporate your office hours, holidays hours, and other significant time conditions to be reflected on your call availability.
Supervisory Features
Become better at assisting agents as a supervisor with our call monitoring, whispering, and barging features.
Call Center Analytics
See detailed reports regarding your call center performance and spot significant areas to improve productivity, efficiency, and resource management.
Skill-based Routing
Allow calls to be routed to a particular set of agents with a particular set of skills.
Agent Reports
Gain better visibility on your different agent metrics to empower them to become better at their jobs.
Ring Groups
Allow calls to ring a particular group of agents with a specific set of skills for proper routing.
Voicemail
Leave callers the chance to get their message across when they can't connect to an agent.
Multiple Outgoing DID
Set proper representation by allowing agents to choose the right DID when making outbound calls.
Call Queue
Manage incoming calls more efficiently and ensure that minimize the chances of calls being missed.
Golden Number
Increase call traffic and get better brand recognition with an easy-to-recall series of numbers.
Auto Answer
Elevate agent productivity and minimize manual input by setting calls to be picked up after a set number of rings.
Hear what our customers say about us
"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable. The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.
Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands.
"
Farhan Sidek
"Have been working with Nautilus since 2019 and they have been very helpful.
The Nautilus team has been very responsive to our queries and is one of the vendors we are comfortable working with.
During the walkthrough, the Nautilus team gave a clear and layman's explanation to our users especially since our users are not very technical. "
Gerald Tan
"We use Nautilus as our telephony system. It has helped us to improve Agent performance by giving insights on agents’ punctuality, talk time, and agents’ voice productivity. Nautilus was able to provide reports and data that we were not able to get before. This has helped us in forecasting roster and breaks to better manage the incoming volume.
A handy feature that we like is that agents are able to transfer calls smoothly to each other and also to external parties. That and their constant and seamless roll out of changes is always appreciated. "
Rachel Foo
Enterprise-level Reporting Portal Features
SLA Reports
Ensure accountability and drive continuous improvement by keeping track of how close you are to reaching your SLA agreements.
Call Journey Report
Trace where a call started and all its different segments before its end to create a clearer picture of the caller's story.
Agent Group Performance Report
Build a culture of fun and competition within your organization by seeing how well different agent groups are performing.
Distribution Report
Track and monitor how well calls are being handled, and get filtered data according to month, day, hour, or even day of the week.
Queue Performance Report
Figure out avenues for improvement within your different queues by seeing how well they are performing.
Agent Stats Report
Get a quick breakdown of agent metrics and learn to spot areas of improvement.
Nautilus Talk on Zendesk features
Embedded on Zendesk
Nautilus Talk lets contact center agents handle calls while working on customer tickets, leading to more productivity and better agent experiences.
Improved Omnichannel Experience
Host all conversations from one place and empower agents to offer seamless and personalized conversations.
Post call recording on ticket
Get more context with every call via our custom call recording that's attached to every customer ticket.
Contact book management
With all interactions recorded on Zendesk, this allows users to create profiles for their customers. This is then pulled up the next time they call back, acting as a built-in caller ID.
Optimized ticket management
Every (incoming or outgoing) call made on Nautilus Talk automatically triggers a ticket on Zendesk. Said ticket also connects to prior interactions if there are any.
Interaction History
Every single interaction a customer makes, regardless of the channel, are recorded on their interaction history tab. This allows agents to trace a customer’s journey from the very beginning, thereby creating a clearer picture.
Call tickets tags
Filter through various customer tickets more efficiently by adding custom ticket tags.
Industry use cases
Nautilus Talk Enterprise empowers different industries across the board
Our Nautilus Talk Enterprise is our most complete solution, and is flexible enough to work for everyone.
See all industries
Retail
Simplify order taking and maximize your marketing opportunities with the best CRM platform in the market.
BPO
Ease customer frustration and the need of having to repeat themselves. Our omnichannel integration provides agents helpful context from all previous customer interactions.
Finance
Build better client relationships and offer more personalized financial advice. Nautilus Talk makes getting to know customers easy, accessible, and pain-free.
Nautilus Talk Enterprise is designed to help you win
Easily engage with your customers and get the right message across every time, all in one place. And with our comprehensive contact center features, you don't need to go anywhere else.
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