Step into the future of customer success

Shape memorable customer journeys with Nautilus Talk on Zendesk—an omnichannel platform that sets new benchmarks for excellence in customer success. Redefine your service standards and achieve customer success with seamless interactions across every channel.

Talk Enterprise (1).png
Trusted by brands of all shapes and sizes
audiohouse
blueSG (1).png
Ntuc-fair-price.png
Getgo b&w.png
nippon-paint.png
challenger.png
Dashboard-02.svg
Wallboard

message-tick.svg
Custom Break Codes

case management icon.png
After Call Wrap Up (ACW)

call recording
Call Recording

IVR_2.png
Interactive Voice Response (IVR)

toll-free.png
Toll Free Numbers

plug and play
IVR Breakout

time condition feature icon
Time Condition

call-cloud.png
Supervisory Features

wallboard icon.png
Call Center Analytics

routing-2.svg
Skill-based Routing

agent feature icon
Agent Reports

interaction history icon (1).png
Ring Groups

voicemail feature icon.svg
Voicemail

real time extension status.svg
Multiple Outgoing DID

call queueing feature icon
Call Queue

number porting feature icon.svg
Golden Number

incoming by users.svg
Auto Answer

Hear what our customers say about us

"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable. The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.

Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands. "

image
Farhan Sidek
Getgo

"Have been working with Nautilus since 2019 and they have been very helpful.

The Nautilus team has been very responsive to our queries and is one of the vendors we are comfortable working with. During the walkthrough, the Nautilus team gave a clear and layman's explanation to our users especially since our users are not very technical. "

image
Gerald Tan
SMG

"We use Nautilus as our telephony system. It has helped us to improve Agent performance by giving insights on agents’ punctuality, talk time, and agents’ voice productivity. Nautilus was able to provide reports and data that we were not able to get before. This has helped us in forecasting roster and breaks to better manage the incoming volume.

A handy feature that we like is that agents are able to transfer calls smoothly to each other and also to external parties. That and their constant and seamless roll out of changes is always appreciated. "

image
Rachel Foo
NTUC FairPrice

Enterprise-level Reporting Portal Features

SLA Reports-2.svg
SLA Reports

routing-2.svg
Call Journey Report

Webphone.png
Agent Group Performance Report

Distribution Report.png
Distribution Report

queue performance report.png
Queue Performance Report

call-center.png
Agent Stats Report

Nautilus Talk on Zendesk features

interaction-history.png
Embedded on Zendesk

zen-escalate-cases.png
Improved Omnichannel Experience

post-call-recording-ticket.png
Post call recording on ticket

zen-leverage-channels.png
Contact book management

zen-customers.png
Optimized ticket management

knowledge-base.png
Interaction History

click-to-dial.png
Call tickets tags

Industry use cases

Nautilus Talk Enterprise empowers different industries across the board

Our Nautilus Talk Enterprise is our most complete solution, and is flexible enough to work for everyone.

See all industries
Retail Black icon med.svg

Retail

BPO industry icon.svg

BPO

finance industry icon.svg

Finance