Nautilus Chat

Connect with customers on a live chat platform designed to help simplify complex issues and to expand the reach of your business

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Customisability

Tailor your customer interactions using a customisable chatbot designed to meet your needs. Generate detailed chat journey reports that provide comprehensive insights and help you make data-driven decisions effortlessly.

Essential Chat Features

Nautilus Chat comes packed with must-have features like real-time messaging, file sending, and customisable routing. Keep important chat conversations smooth, timely, and efficient across all customer touchpoints.

Comprehensive Chat Reports

Access in-depth analytics that help track key metrics like bot transcripts, realtime agent status, and user engagement rates. Utilise these insights to continuously refine your customer support strategies.

Ease of use

Our simplified interface is easy to learn and designed to make agents’ lives easier, allowing them to focus on delivering fast, efficient, and effective customer experiences.

Managed service

Let our team of experts handle the setup, maintenance, and optimisation of your chat platform. Access years of customer service expertise to help you build a smooth-running chat experience customers love!

Cost-efficiency

Streamline your chat operations and reduce overhead expenses with a fully-scalable, cloud-based solution customised to meet your budget. Deliver outstanding customer experiences without compromising on affordability!

We’re all about building data secure contact centers

Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.

Nautilus Chat Features

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Chat Shortcuts

Streamline your messaging experience by letting agents access pre-written responses to the most common inquiries from customers.

After Chat CSAT

Gather realtime customer feedback to identify areas for improvement, get realtime insights about agent performance, and highlight individual agent strengths using our after-chat CSAT feature.

Pre-chat forms

Collect essential customer information before a conversation even begins. Allow support teams to address key concerns, offer personalized experiences, and find resolution faster.

Chat History and Summary

Have access to a chat conversation’s entire history to get clarity on the customer’s experience, and allow agents to summarise an interaction for easier context.

Chat Journey Report

Have better visibility on a customer’s chat journey by accessing key events like the time they entered the queue, the agent who assisted them, and utilise these data to find areas for improvement.

Live Chat Performance

Identify key agent performance indicators regarding your business’ effectiveness and response times. Track metrics to help find areas where you can improve on.

Agent Missed Chat

Keep track of all interactions that an agent missed out on. By focusing on these missed opportunities, take proactive measures to reduce wait times, improve agent availability, and enhance customer satisfaction ratings.

Customisable Bot

Build a tailored chat experience that integrates branding, custom integrations, and fits your business’ needs. Utilise our customisable bot to deliver consistent customer experiences that streamlines support and boosts engagement.

Bot Analytics Report

Track how well your chat bot is performing and make better data-driven decisions regarding your operations. Analyze these metrics to help deliver more effective and engaging chat experiences your customers deserve.

Bot Chat History

As Nautilus Chat comes with a configurable chatbot, it is imperative that organizations have clarity on its performance and effectiveness in handling routine chat interactions from customers.

Nautilus Chat

With Nautilus Chat, resolve issues faster and deliver personalized experiences that drive customer satisfaction. Take the next step in transforming your business—get started today!