Nautilus Chat

Handle customer queries faster and scale conversations without losing the personal touch. Nautilus Chat is a managed, customisable live chat platform that simplifies complex issues and expands your contact centre’s reach.

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Custom fit for your contact centre

Tailor your chatbot and reporting with custom flows, branding, and comprehensive performance metrics that reflect the way you work.

All the essential chat features built in

Realtime messaging, file sharing, smarter routing, and pre-chat forms. Everything you need to keep conversations smooth and on track.

Insights that drive action

Track agent performance, chat volume, CSAT, and bot engagement– all from one Reporting Portal.

Easy for agents. Easier for Customers

Easy-to-use interface that lets agents focus on delivering fast, effective customer support.

Fully managed, end-to-end

We don’t just set you up, we run it for you. From implementation to optimisation, our team handles the backend so your team can stay on the front lines.

Scalable and Budget-friendly

Nautilus Chat is built for growth. Reduce overhead while delivering faster, more responding customer support experiences.

We’re all about building data secure contact centers

Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.

Nautilus Chat Features

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Chat Shortcuts

Save time with ready-to-use replies for the most common questions.

After Chat CSAT

Get instant feedback. Track what’s working, and improve faster.

Pre-chat forms

Capture key info up front to shorten case resolution and personalise interactions from the get-go.

Chat History and Summary

Review full chat threads and find the overall sentiment of each case.

Chat Journey Report

See the full path from queue to resolution. Use it to improve flow, reduce customer churn, and spot areas for improvement.

Live Chat Performance

Track speed, accuracy, and response times. See where agents shine and where they need support.

Agent Missed Chat

Don’t lose leads or let frustrations slip by. Spot missed conversations and fix coverage gaps before they cost you.

Customisable Bot

Build branded, integrated bot flows that handle FAQs and hand off to agents seamlessly.

Bot Analytics Report

Understand how your bot is handling queries, what’s missing, and where it’s driving real value.

Bot Chat History

See how your handbot handles real conversations. Track every case to measure effectiveness, identify gaps, and improve how your bot handles routine support.

Build a chat experience that customers enjoy

Nautilus Chat gives you the tools, the insights, and the expert support to turn live conversations into lasting loyalty.