NautilusContact Center Software for our heroes in Healthcare
Eliminate complexities with your healthcare communications by choosing an omnichannel solution that’s managed for you.
Connect to an expert
In an industry where speed and timing are critical, a robust cloud communications system is essential. Our Nautilus Talk offers quick access to all customer conversations, stable call quality, and is backed by a team of contact centre experts who are just as dedicated as you are.
Fast and reliable internal and external communications
In healthcare, speed and flexibility is key. Nautilus talk enables your team of healthcare specialists to connect with customers via a fast, responsive, and browser-based phone system.
Focus on helping save lives and leave the setup to us
As a managed service provider, we take care of everything–from setup, training, and even beyond. Our team of cloud experts are dedicated to helping you win and continue doing what you do best– saving lives.
Offer more contextual support
As a healthcare provider, you want access to all relevant customer conversations; whether it’s email, live chat, or through the phone! With Nautilus Talk integrated into Zendesk Support, calls and other interactions are converted into customer tickets, providing a unified omnichannel experience.
Host secure conversations with patients
Healthcare organisations deal with sensitive information daily. Know that all your conversations are handled with data security in mind. Nautilus holds Data Protection Essentials (DPE) certification and the ISO 27001 certification.
Scale the growth of your organization
Our Nautilus solutions are completely customizable and scalable. When you encounter fluctuations in patient volumes, we can easily add agent extensions without the need for physical hardware changes, and without disrupting your everyday operations.
Streamline and simplify your hospital directory
With the amount of calls healthcare professionals have to deal with, a solid directory is a must. Nautilus can create custom call flows into your Interactive Voice Response (IVR) to ensure that patients reach the right departments all the time.
We’re all about building data secure contact centers
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Features designed to help healthcare professionals
All features
Web Phone on Zendesk
Allow your team to make and receive calls directly on Zendesk Support, allowing them to manage customer tickets while speaking with patients– all without switching between applications.
Zendesk Integration
With Nautilus Talk, users get access to key details about a customer’s past conversations from different channels via Zendesk’s Interaction History. This gives them key insights into past patient inquiries, complaints, and other relevant healthcare issues!
Clinic Hour Management and Custom Announcements
Configure your phones to ring only during your clinic’s operating hours, play custom recordings to inform callers of your schedule and other significant announcements, and provide call forwarding options for emergency calls.
Custom IVR Integrations
Allow patients to quickly access information such as your office hours, appointment availability, and directions without waiting for a live representative. Our IVR can be integrated into existing scheduling software to create more seamless patient experiences!
Call Recordings
Revisit past patient interactions by listening to call recordings. This provides healthcare providers a detailed reference of their patients’ needs, preferences, and other concerns discussed, paving the way for a personalised and consistent healthcare experience!
Distribution Reports
Filter call data by month to identify the busiest periods in your clinic and optimise staffing accordingly. Track call patterns over specific date ranges to enhance resource management and to ensure patients receive timely support, even during peak periods!
Testimonials
"As DA Adept Health’s cloud contact centre solution, Nautilus has consistently delivered a stable and high quality platform with locally hosted data and services.
From ensuring that our team migrates seamlessly from our previous cloud phone provider, to providing comprehensive platform support, the Nautilus team has shown their commitment to delivering not just a service but an experience that helps our agents excel at their roles.
We appreciate the high call quality and efficiency in project management using the Nautilus platform. Additionally, access to comprehensive reports gave us valuable insights to improve our operations. We are pleased to have Nautilus as our cloud contact centre solution partner, and we look forward to a continued successful partnership."
Linda Lim
"Nautilus Call Centre Solution provides seamless connectivity between our laboratories. Managing more than 100 call centre agents, we are able to connect priority calls with ease coming directly from hospitals and clinics. Utilising the next generation cloud telephony- SIP technology, we are so much ahead of the curve as compared to our competitors and they have far exceeded our expectations."
Mitra Chen
"We enjoyed working with Nautilus over these past few years. Nautilus has provided a good and reliable telephony system that suited our organisation’s requirements and elevated our service standards to support our customer-facing role. In addition, the after sales customer service provided by Natalie has been proactive, prompt and professional. Thank you!"
Mona
"With Nautilus Network Solutions, we are able to connect priority calls coming from local and international patients easily. Nautilus also provides seamless connectivity for our multiple locations. Utilizing the next generation of cloud telephony and SIP technology, we are so much more ahead of the curve as compared to our competitors. They have far exceeded our expectations."
Amjad Ali
Industry use cases
A feature-rich cloud communication solution for the businesses of tomorrow
All industries
Logistics
Build better pathways for order tracking and logistical planning initiatives in your business.
Finance
Stay connected with your clients and build better relationships on a platform designed to be safe and accessible.
BPO
Manage your contact centre performance better using real time wallboards, monitor agent activity using our customisable agent break codes, and improve case management using our call tagging feature.
Ready to start hosting safer conversations with your patients?
Improve patient-clinic communications with an omnichannel platform that streamlines conversations from across different channels.
Talk to an expert