NautilusElevate your customer service and pave the way for future growth
Don’t let the complexities of a full-scale contact center hold you back. With Nautilus Contact Center Professional, get scalable and powerful PBX features, comprehensive call reports, and a customized solution designed for businesses on the rise.
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Supervisory Features
Provide assistance on an active call via our call barging and whispering features. Alternatively, listen in to agents’ active calls via our call monitoring feature.
Web Phone
Completely browser-based calling solution that comes with custom break codes and multiple DID management features.
Basic Wallboards
Get realtime updates on your queue performance and agent statuses via our constantly-updating wallboards.
Custom Break Codes
Create break codes that agents can toggle to while working. These affect their call availability and are reflected on the wallboard in real time.
Skill-based Routing
Utilize our IVR to correctly route calls to the queue best equipped to handle their inquiries, while also improving first-call resolution!
Business Hour Management
Inform callers of your hours of operation by integrating a custom voice message directly onto your IVR.
Call Recording
All calls made on Nautilus are automatically recorded and stored for free for the first 90 days; alternatively, they can be downloaded to a local drive.
Queue Performance Reports
Get better insights into how your different queues are performing by adding date filters to see the specific reports that you need.
Music on hold
Play a custom tune to play while customers are placed on hold.
Distribution Reports
Download important call data and distribution metrics that can be filtered by month, by day, and other custom date fields.
Basic Agent Reports
Get to know your agents better and provide more contextual coaching by viewing their call individual performance metrics.
Agent Management
Assign agents with different skill sets and permissions to allow them to take calls that they are best equipped to handle.
Voicemail to Email
Route callers to voicemail in the event no agents are available to pick up the call, and get notified via email.
CSAT Report (Add-on module)
Get immediate feedback from customers via our after-IVR CSAT module; data is available to track and download from our Reporting Portal.
Caller Blacklist (Add-on module)
Have the option to block out nuisance calls to allow agents to handle more genuine calls from customers.
Hear what our customers say about us
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels. "
Shaun Lee
"Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner. "
Robert Fernandes
"The journey of understanding the product, procuring the services and onboarding the system was very smooth. The team by Nautilus were very professional about the implementation and my team find it a breeze kick starting the product. "
Mr. Lim
Industry use cases
The right contact center solution designed to help you grow
Exceed customer expectations today and grow the contact center of your dreams, regardless of industry.
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Healthcare
Enable secure and efficient handling of sensitive customer data on a platform that abides by strict data security requirements.
BPO
Build BPOs that are scaleable and flexible to adjust to the ever-demanding call volumes and client expecations.
Retail
Empower your retail contact centers with the right set of tools designed to enhance productivity while maximizing resources.
Are you ready to elevate your contact center experience?
Enhance the way you support customers with our comprehensive contact center solution.
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